Company Overview
XTL is a leading Canadian asset-based company specializing in Transportation, Logistics, and Distribution management. With strategic facilities spanning across Canada and the United States including Vancouver, Calgary, Toronto, and Montreal, as well as an office in Oakwood, Georgia, we offer comprehensive solutions tailored to our clients’ needs. Comprising XTL Transport Inc. (XTL), XTL Logistics Inc. (XLI), XTL Distribution Inc. (XDI), Savoie Express Inc. and CBT Inc., our company boasts a robust infrastructure to support a wide range of transportation, logistics and distribution requirements. At XTL Transport, we operate a fleet of over 500 Power Units and 1,300 trailers, including multi-axle and tandem dry, temperature controlled, and refrigerated units, servicing both intra-Canada and the continental United States. XTL Logistics focuses on enhancing communication and elevating the customer service experience through a suite of value-added services. In addition, XTL Distribution offers extensive warehousing and distribution capabilities, encompassing 2 million square feet across key locations such as Toronto, Montreal, Calgary, Vancouver. Our facilities are fully equipped with rail siding, racking, bulk and cross-dock services to efficiently manage inventory and streamline operations. Our core strengths lie in providing strategic, quality value-added services that optimize our clients’ supply chains. We forge strategic partnerships and consistently exceed our clients’ expectations. By harnessing our proprietary assets, cutting-edge technology, and industry expertise, XTL Group delivers integrated Transportation, Logistics, and Distribution solutions across Canada, the United States, and beyond. We are committed to driving efficiency, reliability, and excellence in every aspect of our operations.
About the job
XTL Transport Inc. is currently looking for aDispatcher/ Operations Supportfor our Langley, BC Terminal!
About XTL Transport Inc.:
XTL Group of Transport Companies is comprised of three Divisions. XTL Transport, XTL Logistics and XTL Warehousing. The combination of these three services allows XTL to offer a truly integrated logistics service. For over 35 years, XTL has provided our partners with a progressive and reliable transportation, logistics and distribution solution throughout North America. Our corporate philosophy is unique, as we view every single client as a Partner and not simply as a Customer.
Job Description
Dispatching
- Schedule and secure resources (driver, equipment, etc) in order to achieve planned logistics orders
- Dispatch loads to drivers through AS400
- Pro-actively plan for contingencies in order to prevent service failures
- Assess and predict operational resources needed to achieve service in the most efficient and cost-effective manner possible
- Work with the maintenance department to ensure that we have the equipment necessary to service the customer needs
- Coordinate pickup and delivery appointments at customer locations
- Ensure all satellite messages are answered promptly and efficiently, forwarding or following-up on all those that need it
- Ensure all macros are completed and equipment movement is correct
- Answer phone calls and direct them to the correct party as needed
- Communicate load assignments to drivers and resolve driver issues if any occur
Customer Service
- Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
- Ensure all EDI orders are accepted, updated and reflected accurately in the TMS
- Update appointments as per customer requests while updating drivers of any changes
- Communicate with customers of any delays or change in appointments
- Book loading and unloading appointments when required for customers
- Processdriver pays
Other Assignments
- Provide assistance and coverage for all departments as needed by management
- Improve driver retention by providing Excellent Customer Service and always being fair with all drivers
- Ensure absolute data integrity when arranging, managing and executing orders
- Communicate any and all disciplinary issues to Operations Manager and Human Resources
- Communicate all safety related issues to the Safety Department
- Monitor Road & Weather Conditions, keeping Drivers Informed, if there is delay to f foresee, do the necessary changes in order to service customer on time
Skills & Requirements
- 1-2 years dispatching experience (preferred)
- Experience with AS400, TMS, Elogs, People Net and Safety Direct systems is an asset
- Knowledge of Microsoft applications such as Word, Excel and PowerPoint
- Excellent Oral and Written communication skills
- Strong Analytical capabilities with excellent attention to detail
- Team player who is able to work well in groups
- Customer-focused attitude, with high level of professionalism and discretion
- Organization and Time management skills
- Ability to Prioritize and Manage Time
Schedule
Tuesday to Saturday, 7:30 amto 4 pm
Training will take place Monday to Friday 9 am to 5 pm.
Benefits
- Full benefits paid 100% by XTL
- Company matching RRSP
- Paid Vacation
How to Apply