Underwriting Case Coordinator

Please note the base salary will be determined by the successful candidate’s education, skills and experience. The listed salary range serves as a general pay guideline for this position’s pay level.

Underwriting Case Coordinator

Location: Remote – Anywhere in Canada

Empire Life is looking to hire an Underwriting Case Coordinator to join our Retail Underwriting team!

Why pursue this opportunity

Play an integral role – this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence – provide a personal, accurate, professional, and courteous service and resolution to our customers.

Hone your skills – this is an opportunity that allows for you to grow your technical, and functional skills.

What you’ll be working on

• Ensures the efficient and effective management of all information necessary for the underwriting function
• Act as primary contact for advisors for offers and other issue communication; escalate issues to underwriters as deemed appropriate
• Communicate information to reinsurers, clients, advisors and third parties regarding underwriting evidence and decisions
• Inputs data on internal administration systems
• Support the underwriting department by providing administrative services
• Receive ownership of applications prior to issue; prepare and distribute communication to advisors; update underwriting administration system accurately and efficiently ensuring coverage changes are entered in a timely manner and reflected accurately
• Investigate and work with multiple vendors and appropriate experts regarding fee approvals to determine solutions to ensure effective cost management of doctor reports, medical exams and lab tests
• Participate in a variety of projects (system changes and testing, vendor surveys, department and Corporate projects)

What we’re looking for you to have

• Work experience in individual insurance/financial services industry is an asset
• Knowledge of medical terminology is an asset
• Knowledge of word processing, spreadsheet, email, internet, database, and presentation computer software
• Bilingualism (English/French) is in asset
• Completion of a community college diploma
• Clear writing, listening and verbal communication skills
• Well-developed customer relations skills
• Ability to learn new technology
• Ability to work independently and as a team member
• Ability to prioritize and manage multiple tasks concurrently
• Attention to detail/accuracy
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

How to Apply