Company Overview
About the job
About Us
At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands – Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew
Cast & Crew is looking for a Director, User Experience to help transform entertainment industry software by designing easy-to-use features that solve real user problems and enable a positive user experience. Responsibilities include building elegant solutions within our product suite by gathering user requirements, designing graphic elements, and building navigation components that enable a congruent and consistent user experience across our digital products.
To be successful in this role, you should have with user-centered design principles, a variety of design software and wireframe tools, strong management skills, and have a passion for user experience.
Core Responsibilities
- Lead and influence business-wide discussions relative to the current and future direction of design and user experience
- Proactively pitch prioritization suggestions for bad user experiences and workflow gaps
- Lead the design planning phase of the product lifecycle and partner on strategic product priorities in ideation and discovery.
- Provide expert-level UX strategy in consolidating product lines and partner with other creative teams within Cast & Crew to influence and adapt the products to a new unified brand strategy.
- Create user flows and key personas alongside Product Managers in four key industry verticals.
- Recruit for and conduct user research sessions to create the best possible user experience for our customers prior to development.
- Create and communicate UX user flows, wireframes, prototypes, high-fidelity mockups, and design plans that account for strict development timelines.
- Consistently and proactively build long-term and highly productive working relationships across multiple functions within Cast & Crew to create a unified customer experience.
- Oversee development of future staff, including training, assessing, and managing junior designers.
- Other related tasks and duties as assigned.
Key Qualifications
- Bachelor’s Degree in Visual Design, Human-Computer Interaction, Industrial Design, or related field; or relevant certification or equivalent work experience
- Previous experience defining, developing, and documenting UX design requirements.
- Exceptional communication and presentation skills with demonstrated ability to lead and innovate across teams and organizations.
- Proficient in multiple methods of user research with the ability to recruit customers and non-customers.
- Experience mentoring other product and user experience professionals.
- Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement.
- Experience partnering with product and development teams in Agile frameworks.
- Portfolio demonstrating user experience activities, processes, and deliverables.
- Strong understanding of discoverability, adoption and usage analytics, and attribution models with the ability to partner with development and product teams in success measure ideation.
- Advanced skill with design tools, such as Sketch, Invision, Adobe CS, Figma, etc.
Preferred Qualifications
- 7+ years of product or service design experience
- Experience with mobile app design, payroll, or employee-facing technology a plus
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