Company Overview
L&Q is one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. Today that passion about the importance of housing, and our not-for-profit ethos, gives us our social purpose. All our resources and all our energy are channelled towards providing better housing at a lower cost than can be provided in the private sector – and building more of it. We provide greater security of tenure and services people can rely on. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. It’s important our 3,000-strong workforce reflects the residents we serve. We have been named one of Britain’s top LGBT+ employers and one of the best workplaces for women and wellbeing.
Your Impact In The Role
- Room Hire Management: You’ll lead the coordination of room bookings, ensuring a smooth process from inquiry to confirmation. By providing exceptional customer service, you will turn inquiries into confirmed bookings and maintain accurate records of all transactions.
- Event Management: Work collaboratively with internal teams and external partners to create an annual events programme that aligns with Limelight’s strategic aims. You’ll oversee the execution of events, ensuring they are well-planned and delivered to a high standard.
- Public Relations and Communications: Develop and implement the Limelight Communications Plan in partnership with the internal Communications Team. This includes managing social media and website content, PR initiatives, and collateral to effectively promote Limelight’s offerings.
- Financial Management: Monitor the room hire and events budget, ensuring all financial activities align with L&Q’s guidelines. You’ll be responsible for tracking income, managing payment processes, and providing forecasts to meet financial targets.
- Collaboration and Partnerships: Build strong relationships with community groups, suppliers, and local businesses to enhance Limelight’s reputation and service offerings. Your role will involve fostering partnerships that benefit the local community.
What You’ll Bring
- Experience in Event Coordination: Experience in a bookings, events, or communications environment with a focus on delivering exceptional customer experiences.
- Excellent Customer Service Skills: Proven ability to engage with customers effectively, ensuring their needs are met.
- Communication Skills: Strong verbal and written communication skills, with experience in relationship building and active listening.
- IT Proficiency: Competence in using Microsoft Office and CRM systems for managing bookings and reporting.
- Organisational Skills: Ability to manage multiple tasks and priorities while maintaining a keen attention to detail.
- Flexibility: Willingness to work occasional evenings and weekends as required to support events and bookings.
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