Company Overview
As the UK’s leading holiday operator, a career at Haven offers more than just a job, with plenty of exciting opportunities for development, over 9,000 fantastic team members and 41 beautiful seaside locations. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline, providing memories that last a lifetime for guests, owners and team. We’re a mixed bag of talent and our amazing team covers just about every role going; enthusiastic entertainers who put on an exciting show, reliable receptionists with radiant smiles and great gardeners to keep the grounds in check. Not forgetting cheerful chefs, lively lifeguards, brilliant bartenders… and plenty more. And of course, none of this would be possible without the strong support centre team at Hemel Hempstead. We offer you our full support to develop the Haven career you’ve dreamed of, gain a wide range of new skills and qualifications, and be everything you want to be. We’ve got opportunities to suit everyone, including full and part-time roles, job-share and flexible hours. Come back season after season and build your skills and experience as you go!
Key Responsibilities
- Monitor and patrol the holiday park to always ensure safety and security to our guests, owners and team.
- Assist in the management of park access, ensuring only authorised individuals and guests or owners are permitted on site.
- Respond promptly and professionally to any security-related incidents, such as medical emergencies, alarms, or guest concerns.
- Maintain detailed and accurate records of incidents, reporting to management as required.
- Provide friendly and helpful guest experiences, assisting with information on guest queries.
- Collaborate with other team members and park functions to create a safe and enjoyable environment for everyone.
Requirements
- Must hold a valid SIA license.
- Previous experience in a security role, preferably within the hospitality or leisure industry, is an advantage.
- Strong communication skills, with the ability to remain calm and professional in challenging situations.
- High attention to detail and excellent observational skills.
- Flexibility to work shifts, including nights, weekends, and bank holidays.
- Commitment to delivering excellent service in line with Haven’s values.
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