Company Overview
Rally House is a specialty boutique dedicated to providing an extensive selection of team apparel, gifts, and home décor representing local NCAA, NFL, MLB, NBA, NHL, and MLS teams. In addition to officially licensed merchandise, we offer regional-inspired apparel, unique gifts, and local novelties that celebrate hometown pride.
With locations across the Midwest, South, and Northeast, along with 24/7 online shopping at RallyHouse.com, we make it easy for passionate fans to find stylish sportswear and one-of-a-kind team gifts—wherever they live, work, and cheer.
Responsibilities
People Management
- Recruit, schedule, and manage store staffing needs.
- Provide leadership, coaching, and mentorship to team members.
- Oversee training and development programs to enhance team performance.
- Foster a positive team environment through collaboration and engagement.
Customer Experience
- Ensure exceptional customer service remains the top priority.
- Address customer inquiries and requests promptly and professionally to drive satisfaction.
Financial Performance
- Achieve and exceed sales targets through strategic planning and execution.
- Manage inventory control to optimize stock levels and minimize shrinkage.
- Oversee payroll management to ensure efficiency and budget adherence.
Operational Standards
- Maintain store presentation in alignment with Rally House’s visual merchandising standards.
- Organize and execute floor moves and merchandising strategies.
- Ensure cleanliness, safety, and security protocols are consistently upheld.
Skills & Knowledge
- Ability to multitask and manage competing priorities efficiently.
- Strong attention to detail and organizational skills.
- Effective communication and interpersonal abilities.
- Positive and enthusiastic attitude.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio) and CAD programs.
- Strong merchandising and visual display expertise.
Qualifications
- 5+ years of experience in high-volume retail.
- 2+ years of store management experience, including coaching and staff development.
- Associate’s or Bachelor’s degree preferred.
- Passion for sports is a plus.
Physical Requirements
- Ability to stand and walk for extended periods.
- Engage in frequent bending, kneeling, and lifting up to 50 pounds.
- Must be able to distinguish colors and utilize hands for handling merchandise and operating controls.