IT Manager

What You’ll Be Doing

• Lead and inspire a team of up to four IT professionals by providing coaching, mentorship, and regular performance feedback to drive success.
• Oversee IT infrastructure—including LAN, Citrix, VMware, telecommunications, and cloud services—to ensure system security and 24/7 availability for our members.
• Deliver exceptional internal support by managing the Service Desk to provide timely, high-quality technical assistance to 130 employees, while meeting organizational SLAs.
• Oversee IT projects and system upgrades, including infrastructure improvements and software updates, collaborating with business partners to ensure smooth implementation and testing.
• Strengthen business continuity and compliance by developing and maintaining disaster recovery plans, security protocols, and regulatory measures to safeguard critical systems.
• Optimize IT operations by identifying and implementing innovative technology solutions to enhance efficiency, security, and system performance, following industry best practices.
• Act as a key liaison between employees, leadership, and vendors to ensure IT solutions align with business goals and improve member service delivery.

What You Bring to the Table

• 3-5 years of experience managing IT operations in an on-premises environment (a two-year degree in information systems or a related field is preferred; however, equivalent experience of 8+ years will be considered).
• Strong technical expertise with advanced problem-solving, project management skills, and hands-on experience with Citrix, VMware, networking, and security best practices.
• Proven leadership and communication skills, with a passion for guiding teams, fostering collaboration, and achieving results.
• Experience working in regulated industries such as financial services, healthcare, or other compliance-driven sectors is a plus.

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