Company Overview
iPostal1 is the premier provider of digital mailbox services, offering customers a real street address at any of our 3,000+ locations for receiving postal mail, packages, magazines, and more. With plans starting at just $9.99 per month at most locations, customers can conveniently view and manage their mail anytime, anywhere using our online platform or mobile app. Additionally, small business owners can enhance their iPostal1 address with phone forwarding, voicemail, and fax services to establish a virtual office and expand their business presence into new markets.
Responsibilities:
- Promptly and professionally answer inbound customer calls.
- Identify the nature of customer inquiries and determine the level of assistance required.
- Escalate complex issues when necessary to ensure efficient resolution.
- Communicate information in a positive, engaging, and empathetic manner to build strong client relationships.
- Set and manage customer expectations effectively.
- Actively engage with customers through online chat support.
- Perform additional duties as assigned, which may include handling escalations, supervising teams, conducting analytics, and generating reports.
Requirements:
- Strong active listening skills.
- Goal-oriented with a results-driven mindset.
- Demonstrates a strong work ethic.
- Excellent verbal and written communication skills.
- Previous experience in a customer service role.
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