Customer Experience Specialist

What We Offer

Upon hire, employees gain access to the following benefits:

• Paid Time Off (PTO)
• Matching contributions for HSA and 401(k) plans

Responsibilities

• Handle inbound and outbound support calls to engage with targeted customer groups
• Identify opportunities for account expansion and upselling
• Maintain customer retention for existing accounts
• Build and sustain strong relationships with both customers and manufacturers
• Analyze and act upon daily monitoring reports as needed
• Process customer orders, including updates and amendments
• Collaborate with internal departments to manage inbound and outbound orders
• Work closely with management teams to ensure exceptional customer experiences
• Serve as the customer advocate, resolving issues and addressing needs within 24 hours
• Continuously review tasks and enhance daily workflows to improve efficiency
• Adhere to local, state, and federal laws, regulations, and company policies

Qualifications

• High school diploma required; college degree preferred but not mandatory
• 1 year of relevant work experience
• 2-5 years of related experience, preferably in the pharmaceutical industry
• Strong organizational skills with keen attention to detail
• Excellent math and analytical abilities
• Proficiency in Microsoft Office Suite
• Ability to pass background and drug screenings
  

  ---

  APPLY