Customer Service Representative – VT Campus (Start Date April 15th)

Job Type: Full Time
Job Location: USA
Salary: $22/hr
Company Name: National Life Group

Company Overview

At National Life, our mission is simple: for over 176 years, we have remained committed to fulfilling our promises and providing peace of mind during life’s most critical moments. Our purpose is driven by a deep passion for our values—to do good, be good, and make good—every day. Learn more at nationallife.com.

National Life Group® is the trade name for National Life Insurance Company, Montpelier, VT (established in 1848), Life Insurance Company of the Southwest, Addison, TX (chartered in 1955), and their affiliates. Each company within National Life Group is independently responsible for its financial condition and contractual commitments. Life Insurance Company of the Southwest is not authorized to operate or conduct insurance business in New York. Equity Services, Inc., a member of FINRA (FINRA.org) and SIPC (SIPC.org), serves as a Broker/Dealer and Registered Investment Adviser. All referenced companies are affiliated.

The Opportunity to Make a Difference

At National Life Group, we provide comprehensive training to equip you with the skills to assist customers nationwide in understanding their life insurance and annuity policies. In this role, you will empower customers by providing essential information, resolving concerns, and collaborating with your team to drive success. As a valued team member, you will contribute to our mission of bringing peace of mind to those we serve.

Work Schedule:

  • Standard shift: Monday–Friday, 8:00 AM – 4:45 PM

  • Alternative shifts may be available based on business needs

Who We’re Looking For

Preferred Qualifications:

  • Associate’s degree or higher

  • 2+ years of professional experience in customer service or related fields

  • Passion for working in a mission-driven, purpose-oriented company

  • Ability to pass a background check, which may include fingerprinting

Skills for Success

  • Strong interpersonal skills and a customer-focused mindset

  • Ability to deliver exceptional service and create positive experiences

  • Excellent communication and active listening skills

  • Proficiency in computer and math skills

  • Problem-solving ability and teamwork in a collaborative environment

  • Comfort with multitasking in a fast-paced setting and proficiency in web searches, Microsoft Office, and mainframe systems

  • A mindset for continuous improvement and openness to change

What You’ll Gain at National Life Group

  • Competitive Pay & Bonuses – Starting rate of $22/hour, plus additional pay for relevant skills and experience, with quarterly performance-based bonus opportunities

  • Career Growth – Genuine opportunities for professional development and advancement

  • Education Benefits – Over $5K in annual tuition reimbursement, including full tuition sponsorship for undergraduate and graduate degrees through the University of Arizona Global Campus

  • Work-Life Balance – Paid time off, holidays, and 40 hours of annual community service leave

  • Inclusive Culture – A workplace committed to diversity, equity, and inclusion

  • Comprehensive Benefits – Outstanding health, wellness, and insurance options


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