Chief Operating Officer – Primary Care Health Partners

About Us

Primary Care Health Partners (PCHP) is the largest privately-owned primary care medical group in Vermont, serving over 30,000 patients since 2000. With locations across Vermont and Plattsburgh, NY, PCHP is dedicated to providing comprehensive, coordinated, and accessible primary care. Our team-based approach emphasizes patient education and self-management, empowering individuals to take an active role in their health.

Position Overview

PCHP is seeking an experienced Chief Operating Officer (COO) to lead its Medical Services Organization (MSO). The COO will oversee daily operations, drive strategic initiatives, optimize resource management, and champion quality improvement efforts. Collaborating with physician and administrative leaders, the COO will ensure operational excellence, enhance the patient experience, and align business operations with PCHP’s mission.

Key Responsibilities

• Operational Leadership: Oversee daily practice operations, ensuring efficiency, cost-effectiveness, and high-quality patient care.

• Strategic Planning: Contribute to strategic initiatives, governance, and operational goals.

• Technology Integration: Lead IT advancements, including EHR optimization, data analytics, and AI tools.

• Policy & Compliance: Develop and implement operational policies while ensuring regulatory compliance.

• Resource Optimization: Manage staffing, facilities, and equipment needs.

• Advocacy & Negotiations: Represent PCHP in regulatory matters and negotiate agreements with insurers and vendors.

• Quality & Performance: Drive continuous quality improvement and staff development initiatives.

Qualifications

• Education: Bachelor’s degree required; MBA, MHA, or advanced leadership training preferred.

• Experience: 7-10 years in operations/financial management, with at least 3-5 years in a leadership role.

• Skills: Strong financial, HR, IT, and risk management knowledge preferred. Proficiency in Microsoft Office, AI tools, and EHR systems.

• Leadership: Strategic thinker with excellent communication, diplomacy, and organizational skills.

• Background: Healthcare experience preferred but not required.

Benefits

• Health, dental, and life insurance

• 401(k) retirement savings plan

• Paid holidays and time off

• Professional development opportunities

• Performance-based incentive bonuses

Gallagher, Flynn & Company, LLP is managing this search. Interested candidates should submit a resume and cover letter to Mike Smith, Strategic HR Business Advisor, at talentsolutions@gfc.com. Only candidates closely matching the position will be contacted.

PCHP is an equal opportunity employer and values diversity in the workplace.