Company Overview
Buccellati is a prestigious high-jewelry and silversmithing Maison, celebrated for its unparalleled craftsmanship and the distinctiveness of its creations. The brand is renowned for its use of rare, vibrant stones and its masterful incorporation of both white and yellow gold.
Buccellati pieces are distinguished by their intricate design and the traditional techniques used in their creation, such as hand engraving—a process rooted in the ancient goldsmithing methods of Italian “bottega” workshops from the Renaissance era. The collections are inspired by historical archives and the original designs of the founder, Mario Buccellati.
Responsibilities
Sales Achievement:
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Consistently meet or surpass monthly sales targets as set by management.
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Collaborate with the Boutique Director and Assistant Boutique Manager to accommodate special client requests.
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Provide exceptional customer service, ensuring each client experiences a welcoming environment in the Boutique.
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Assist after-sales clients with thoughtful solutions aligned with Maison values.
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Support e-commerce clients and handle phone inquiries, scheduling appointments and arranging correspondence as needed.
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Stay well-informed on industry trends and competitive brands.
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Possess in-depth knowledge of high jewelry, including one-of-a-kind pieces, and expertly guide clients through the selling process to drive sales success.
Client Relationship Management:
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Master clienteling techniques to develop new relationships and nurture existing ones.
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Collaborate with management and the Corporate Team on CRM initiatives.
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Accurately record client data for all prospects and clients, consistently following up and leveraging CRM tools to build lasting connections.
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Address client concerns and resolve any escalated issues with professionalism.
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Assist with in-store and off-site events, fostering community relationships and exploring opportunities to boost brand awareness and customer loyalty.
Daily Boutique Operations:
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Adhere to all Maison policies and procedures.
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Assist with the daily setup and breakdown of the Boutique, communicating any maintenance issues as needed.
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Actively participate in inventory counts and ensure successful audits.
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Support operational requests from the Corporate Team in a timely manner.
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Maintain visual standards, ensuring the boutique’s displays and aesthetic reflect the brand’s integrity.
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Undertake special projects as assigned by boutique management.
Qualifications:
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High School Diploma required; College degree preferred.
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Experience in luxury retail or hospitality is preferred.
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Strong understanding of the luxury client experience and exceptional customer service.
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Proficient in computer programs such as Excel, Word, PowerPoint; SAP knowledge is a plus.
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Excellent written, verbal, and interpersonal communication skills.
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Experience in logistics and operations is beneficial.
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Self-motivated with a team-oriented approach.
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Flexibility to work evenings, weekends, and holidays as needed.
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Ability to stand for extended periods.
Richemont Benefits:
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Richemont offers a comprehensive benefits package for eligible employees. Benefits include medical, dental, and vision coverage, as well as health savings and flexible spending accounts. Employees also have access to an Employee Assistance Program for themselves and their household members.
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Income protection benefits, including life insurance, disability coverage, and a 401(k) plan with employer match, are also provided.