Job Description
We are looking for a dedicated Patient Services Assistant to join our team at University Hospitals Plymouth NHS Trust. This part-time role requires working afternoons from 15:30 to 20:00, ensuring patients receive excellent care and service. As a Patient Services Assistant, you will be integral to the smooth operation of meal services, ensuring food safety and patient satisfaction. You’ll be responsible for taking patient orders, preparing beverages, and helping maintain a clean and hygienic environment. If you have a passion for customer care and healthcare, this is a great opportunity to be part of a supportive, professional team.
Key Responsibilities of the Patient Services Assistant Role
As a Patient Services Assistant, your main duties will include:
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Ensuring all catering follows the Food Safety Act, Food Standards Agency guidance, and Trust’s food policies
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Taking patient orders via an electronic tablet and ensuring dietary needs are met
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Setting up meal services and collecting food items from the CPU, ensuring correct temperatures
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Preparing and serving hot and cold beverages in line with food hygiene standards
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Collecting patient menus at the end of the day, cleaning, and preparing them for the next day
Ideal Candidate for the Patient Services Assistant Role
The ideal Patient Services Assistant will have:
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Proven experience in customer care, with a passion for helping others
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A basic understanding of Health & Safety and Food Safety
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Previous healthcare experience or catering/food service experience (preferred)
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GCSEs in English and Mathematics or equivalent experience
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A strong commitment to maintaining cleanliness and high standards of food service
Why Join the University Hospitals Plymouth Team as a Patient Services Assistant?
By becoming a Patient Services Assistant, you will:
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Be part of a reputable NHS Trust known for excellent patient care
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Contribute to the care of a diverse patient population
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Have opportunities for career development in a dynamic healthcare environment
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Enjoy a flexible working pattern that supports work-life balance
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