Company Overview
Crowley: A U.S.-owned, privately held company serving 36 nations with integrity, sustainability, and drive. We bravely advance possibilities to elevate people and planet through innovative logistics, transportation, shipping, wind, and fuel services, generating over $3.5 billion in annual revenue. Join our collaborative culture and grow with us.
Crowley, a U.S.-owned and operated global company, empowers progress across logistics, transportation, shipping, wind, and fuel industries. We value integrity, sustainability, and drive, and invite ambitious individuals to elevate their careers with us.
Summary: Reporting to senior leadership, you’ll oversee a portion of the Crowley Marine Personnel Department, ensuring timely and qualified crewing of managed, operated, and owned vessels, primarily focusing on union crewing.
General Responsibilities:
- Manage a team of professional and administrative staff responsible for the reliable dispatch of mariners.
- Oversee full performance management, goal setting, and supervision of your crewing team.
- Manage intake requests and dispatch coordination with clients.
- Be accountable to multiple business unit operational teams or external clients for crewing needs, efficient dispatch processes, mariner travel, promotion, recruiting, and overall crew support.
- Support the performance management process for mariners in assigned fleets.
- Understand union contracts and regulations to guide your team and internal customers, and assist with crew discipline and grievances.
- Ensure accurate documentation and data entry by your team and the accuracy of eligibility reports for crewing decisions.
- Provide initial guidance to marine operations and labor relations on crew discipline, complaints, and grievances.
- Manage your team’s performance for internal and external audits of crewing procedures.
- Interpret and apply collective bargaining or employment agreements and job assignments appropriately.
- Collaborate with senior leadership to develop and execute strategies for effective marine personnel management.
- Support the labor relations team as needed, including participating in union negotiations, grievance or safety meetings, and issuing progressive discipline.
- Be process-oriented and system-driven.
Education: Bachelor’s degree preferred or equivalent work experience.
Experience: 3-4 years in marine transportation or equivalent experience with exposure to blue-collar unionized workforces, OR 1-2 years in marine crewing/personnel management. Supervisory experience strongly preferred.
Technical Proficiency: Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel) and ability to work with Nautical Systems, Oracle, Smartsheets, and PowerBI.
Competencies: Excellent verbal and written communication, strong interpersonal skills, ability to prioritize and manage multiple tasks, ability to mentor and supervise employees, and sound decision-making within corporate guidelines.
Other: General knowledge of maritime licensing and qualification procedures. Ability to read and interpret regulations and union contracts. Preferred ability to collect data and produce reports.
Job Scope: Position impacts multiple business units/segments.
Working Conditions: Normal office environment with occasional extended computer use.
Position Location: Seattle/Hybrid