Job Description
Sureserve Energy Services Meters is currently hiring a skilled Dispatcher to coordinate and manage the daily scheduling of Engineers across the UK. As a Dispatcher, you’ll play a crucial role in ensuring efficient and timely service delivery for domestic smart meter installations. This is an exciting opportunity to join a leading energy services provider committed to advancing sustainability and innovative metering solutions.
Why Join Sureserve as a Dispatcher?
As a Dispatcher, you’ll be at the heart of our operations, ensuring smooth scheduling, communication, and real-time coordination with Engineers, clients, and team members. This dynamic role requires excellent organisational skills, problem-solving abilities, and a calm, professional approach to managing emergencies and service delays while keeping all stakeholders informed.
Key Responsibilities of a Dispatcher
What You’ll Be Doing:
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Plan, schedule, and dispatch Engineers based on customer requests and operational needs
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Maintain constant communication with Engineers, clients, and internal teams to deliver updates and resolve queries
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Track the real-time location and status of Engineers to ensure on-time arrivals and service completions
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Manage delays, emergencies, and last-minute requests effectively with swift problem-solving
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Handle customer inquiries and complaints professionally, ensuring positive service experiences
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Comply with all dispatch, safety, and company policies and regulations
What We’re Looking for in a Dispatcher
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High school diploma or equivalent; logistics or dispatch certifications a plus
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Prior experience in dispatching, logistics, or operations preferred
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Strong interpersonal and communication skills
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Excellent multitasking and organisational abilities
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Calm, efficient decision-maker under pressure
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Competent problem-solver with a proactive mindset
Benefits
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£26,208 annual salary + discretionary bonus up to £1,800 based on monthly KPIs
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29 days holiday (including bank holidays)
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Employer pension contributions
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Life assurance, Employee Assistance Programme (EAP)
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Bike to Work scheme, social events, and Breakfast Club
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