Job Description
Join Our Team as a Customer Service Advisor
Are you someone who can strike up a conversation in any setting? Do you thrive on getting things done, no matter how busy the day gets? If so — we have the perfect role for you! Join our dynamic Customer Service team as a Customer Service Advisor and help deliver an outstanding experience to every customer. In this people-focused role, you’ll build relationships, learn about customer needs, and show them how we can support them better.
Why Become a Customer Service Advisor
As a Customer Service Advisor, you’ll handle customer enquiries via phone, email, and our website. You’ll manage each order from initial enquiry to post-service feedback, making sure customers receive the very best service. Along the way, you’ll use your product knowledge to maximise upselling opportunities and ensure customer satisfaction at every stage. If you enjoy fast-paced, people-driven roles, this is an exciting opportunity to thrive in a hands-on environment.
What We’re Looking For
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Experience in a Customer Service role, ideally handling inbound enquiries and sales
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Strong product knowledge or a desire to learn about our extensive product range
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Excellent communication, negotiation, and relationship-building skills
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A proactive, confident attitude with sound decision-making abilities
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A reliable, supportive, and collaborative team player
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The ability to manage multiple tasks and deadlines in a busy, operational environment
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Computer literacy in MS Office and a willingness to embrace new systems
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A positive, customer-first attitude with a commitment to continuous improvement
Life as a Customer Service Advisor at Sunbelt Rentals
In this varied and rewarding role, you’ll play a vital part in delivering a best-in-class service to our customers. As a Customer Service Advisor, you’ll manage enquiries, upsell where possible, and take full ownership of the customer journey — ensuring every experience is positive and professional. We’ll provide full training, development opportunities, and clear career progression in a supportive, inclusive environment.
About Sunbelt Rentals
Sunbelt Rentals is the leading name in equipment rental, part of the FTSE100 Ashtead Group, with a presence in the UK, Ireland, US, and Canada. We provide solutions to industries including construction, infrastructure, energy, government, and events. Our people are at the heart of everything we do, and we’re proud to offer an inclusive, dynamic workplace where everyone can thrive.
Important Details
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Company: Sunbelt Rentals
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Industry: Construction / Equipment Hire
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Location: UK-based roles available
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