Cloud Support Engineer

Job Category: Technology and IT
Job Type: Contract
Job Location: USA
Salary: £55/hr
Company Name: Matlen Silver

Company Overview

For over 40 years, Matlen Silver has been at the forefront of delivering innovative solutions to meet the complex talent and technology needs of Fortune 500 companies and industry leaders. Driven by a foundation of hard work, integrity, and a team of trusted experts, we take pride in the impactful solutions we create. Our legacy of success continues to shape the way the world works, with technology that drives positive change.

Job Details:

Infrastructure Design and Planning: Collaborate closely with development and architecture teams to design and refine the Landing Zone infrastructure for applications hosted on the Azure platform. Work together to choose the most suitable Azure services, virtual machines, networking configurations, and storage options that align with the project’s specific needs.

Azure Cloud Deployment: Deploy and provision Azure-based infrastructure in alignment with design and architectural guidelines. Utilize Infrastructure as Code (IaC) tools, such as Terraform, to automate the deployment process and enhance efficiency.

Monitoring and Alerting Setup: Implement comprehensive monitoring and alerting systems to ensure the infrastructure’s health and performance. Use Azure services such as Azure Monitor, Azure Application Insights, and Log Analytics to provide real-time visibility and proactive monitoring.

Security and Compliance: Establish strong security measures and best practices for the application. Configure access controls, Identity and Access Management (IAM), and data encryption to maintain data security and meet compliance standards.

Backup and Disaster Recovery Strategy: Develop and implement a reliable backup and disaster recovery plan for the entire system. Define procedures for data backup, retention, and restoration to prevent data loss and ensure high system availability.

Infrastructure Automation: Champion automation across all aspects of infrastructure management. Utilize CI/CD pipelines and tools like Azure DevOps to streamline infrastructure updates and manage changes efficiently.

Documentation and Knowledge Sharing: Produce detailed documentation covering infrastructure configurations, operational procedures, and troubleshooting steps. Promote knowledge sharing within the team to support effective collaboration and problem-solving.

Performance Optimization: Continuously monitor and assess performance metrics. Collaborate with development teams to enhance application performance, implement caching strategies, and identify opportunities for improvement.

Technical Troubleshooting and Support: Provide ongoing technical support throughout the deployment phase and beyond. Troubleshoot and resolve infrastructure-related issues swiftly, working closely with cross-functional teams to ensure seamless operations.


Essential Skills and Experience Required:

  • 1-3 years of proven experience as an Infrastructure Operations Engineer or in a similar role, focusing on Azure-based infrastructure setup and management.

  • Proficiency with Azure services, including Virtual Machines, Virtual Networks, Azure App Service, Azure SQL, Azure Synapse, and Azure App Services.

  • Hands-on experience with Infrastructure as Code (IaC) tools like Terraform.

  • Familiarity with Azure monitoring and alerting services, such as Azure Monitor, Azure Application Insights, Azure Sentinel, and Log Analytics.

  • Awareness of security best practices for Azure deployments, including access controls, IAM, and data encryption. Knowledge of FedRAMP, FISMA, and/or Zero Trust Architecture is a plus.

  • Experience with CI/CD pipelines and deployment automation using tools like Azure DevOps.

  • Familiarity with Agile methodologies and Scrum.

  • Strong problem-solving skills, with a proactive approach to identifying and resolving technical challenges.

  • Excellent teamwork and communication skills, with the ability to collaborate effectively across cross-functional teams.

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