Company Overview

Headquartered in Franklin, Tennessee, Acadia Healthcare was founded in January 2005 with a vision to develop and manage a nationwide network of behavioral health facilities.

Our mission is to build a world-class organization that sets the benchmark for excellence in treating behavioral health and addiction disorders. At Acadia, we emphasize collaboration and adaptability, fostering a dynamic, team-focused care environment. We value the input of our employees, physicians, and partners, believing that diverse perspectives lead to better outcomes.

We are committed to creating treatment centers where individuals receive compassionate, effective care that helps them restore hope. Our goal is for the Acadia name to represent exceptional patient care, outstanding customer service, and an unwavering dedication to the well-being of our patients, staff, physicians, and communities.

As a leading provider of behavioral health services across the United States and Puerto Rico, Acadia Healthcare operates 253 facilities in 39 states. We offer a comprehensive range of care levels tailored to meet patients wherever they are in their recovery journey. Services include:

Detox programs
Residential treatment for addiction and dual diagnosis
Acute inpatient psychiatric care
Medication-assisted treatment (MAT)
Outpatient services, including Partial Hospitalization Programs (PHP), Intensive Outpatient Programs (IOP), and standard outpatient therapy

Our expansive network increases access to critical care, helps reduce the stigma surrounding mental health and substance use, and provides safe, supportive environments for healing and recovery.

About the Job

This role is responsible for securing accurate, prompt, and thorough information regarding claims and patient accounts to ensure effective reimbursement and account resolution.

Key Responsibilities

Contact third-party payors to obtain the status of outstanding claims.
Identify and correct claim issues as needed, then rebill accordingly.
Utilize clearinghouse systems to review, correct, and resubmit claims electronically when applicable.
Analyze explanation of benefits (EOBs) to confirm proper processing and payment of claims.
Prepare adjustment forms for account modifications and attach all necessary documentation.
Maintain a consistent workflow by managing 30–40 patient accounts per day using the patient accounting system and productivity tracking tools.
Prorate patient accounts and ensure the remaining balance is assigned to the appropriate financial class.
Provide weekly status updates to the Business Office Director (BOD) and participate in Accounts Receivable (AR) meetings.
Interpret data from internal systems, determine the appropriate actions, and execute timely steps to secure payment.
Support Financial Counselors as needed.
Notify Financial Counselors and the BOD of any benefit eligibility concerns that may impact reimbursement.

Qualifications

Education & Experience:

High school diploma or equivalent required.
Minimum of three years of experience in hospital admissions and/or collections is required.
Experience in a psychiatric healthcare setting is preferred.

Licenses & Certifications:

None required for this position.

Equal Opportunity Employer
We are proud to be an equal opportunity employer. All applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable laws.

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Medical Biller/Collector

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