Job Description
Customer Experience Team Member Role at Unite Students
Are you ready to make a difference as a Customer Experience Team Member with Unite Students? Located in Birmingham South, this exciting role offers a chance to be part of a friendly, dynamic team where no two days are the same. Whether you’re helping a locked-out student, recommending local spots, or planning events, you’ll make a real impact on students’ lives. This position is perfect for a caring and positive individual who enjoys customer interaction. As a Customer Experience Team Member, you’ll work weekends only, with flexible hours to fit your schedule.
Key Responsibilities of a Customer Experience Team Member
As a Customer Experience Team Member, your daily tasks will include:
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Offering a welcoming front-of-house reception service to all students.
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Conducting flat viewings, inspections, and leading sales conversations with potential residents.
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Organizing and running events that engage and support our student community.
Skills and Experience for a Successful Customer Experience Team Member
What We’re Looking for in a Customer Experience Team Member
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A caring, warm attitude with a passion for helping others.
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Excellent communication skills to engage with students and address their needs.
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Strong time management and organizational skills to handle multiple tasks effectively.
Benefits for a Customer Experience Team Member
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A discretionary annual bonus to share in the company’s success.
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25 days of paid holiday with an annual holiday buying scheme.
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A generous pension scheme with employer contributions of up to 11%.
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Health and wellbeing benefits, including a Gym benefit for your family and friends.
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Enhanced family leave and various other employee perks.
About Unite Students
Unite Students is the UK’s leading provider of student accommodation, offering over 70,000 students a safe, comfortable place to live. With a commitment to inclusion and diversity, we aim to provide a home for success for all students. As a Customer Experience Team Member, you’ll be part of a company that prides itself on offering exceptional service and creating a welcoming environment for students from all walks of life.