Job Description
An exciting opportunity has opened for a Technical Support Officer (Parking) at Calderdale Council, where you’ll play a crucial part in our Public Services directorate. As a Technical Support Officer (Parking), you will support all the essential back-office functions of our growing Parking Service, helping manage on-street and off-street parking operations across Calderdale with professionalism, care, and precision.
Why Apply for the Technical Support Officer (Parking) Role?
Our Parking Service team plays a vital role in delivering efficient, front-line services. The Technical Support Officer (Parking) will be primarily responsible for the accurate and timely processing of Penalty Charge Notices (PCNs) and parking permits. You will handle appeals, assess permit applications, and ensure all work complies with legislation, policies, and internal procedures.
This role is ideal for individuals who have experience working in busy service environments, possess excellent organizational and communication skills, and can deal sensitively and professionally with a variety of customers, often explaining complex information clearly and patiently. A flexible and proactive attitude is essential for success. Prior knowledge of the Traffic Management Act and parking regulations is helpful but not mandatory.
What We’re Looking for in a Technical Support Officer (Parking)
Key Responsibilities for Technical Support Officer (Parking)
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Process PCNs and permits with accuracy and efficiency.
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Handle appeals and permit applications, meeting legal and procedural standards.
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Communicate complex technical information clearly to a diverse audience.
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Maintain excellent administrative and operational support for the parking service team.
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Operate with sensitivity, professionalism, and a customer-first mindset.
Requirements for Technical Support Officer (Parking)
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Experience working in a fast-paced, customer-facing environment.
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Strong organizational skills and the ability to meet deadlines.
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Excellent written and verbal communication skills.
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Flexible and proactive approach to work.
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Knowledge of parking operations or the Traffic Management Act is desirable but not essential.
The post will be based at one of Calderdale Council’s offices in central Halifax (specific location to be provided upon appointment).
Working at Calderdale Council
Calderdale Council is committed to diversity, inclusivity, and environmental sustainability. Following our 2019 Climate Emergency declaration, we are taking bold steps toward a greener future. We warmly welcome applications from all communities, particularly those currently underrepresented in our workforce. Every application is anonymized before review to ensure fairness.
Previous applicants for this role need not apply.
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Closing Date: Monday, 12th May 2025
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Interview Date: Week Commencing 2nd June 2025
We encourage early applications, as the vacancy may close before the advertised date if the position is filled.