Guest Services Ambassador – Manchester

Job Description

Rapport is seeking a Guest Services Ambassador – Manchester to join our elite front-of-house team at the office of one of the Big Four accountancy firms. As a Guest Services Ambassador – Manchester, you’ll be at the heart of creating exceptional guest experiences, offering 5-star service to clients, visitors, and stakeholders. This full-time, permanent role is based in a prestigious Manchester office, where your professionalism and energy will help maintain a welcoming and efficient workplace environment. If you’re a proactive, personable individual passionate about hospitality, we’d love to hear from you.

 Key Responsibilities – Guest Services Ambassador – Manchester

As a Guest Services Ambassador – Manchester, your duties will include:

• Providing a warm and professional welcome to clients and guests

• Managing reception check-ins and meeting room bookings

• Maintaining clean and well-prepared meeting spaces

• Serving refreshments and managing hospitality areas

• Supporting administrative tasks such as scanning and filing

• Monitoring tea points and vending areas for cleanliness and stock

• Proactively identifying ways to improve service and workplace efficiency

• Representing Rapport with a professional and polished appearance

• Collaborating closely with your team to ensure seamless service delivery

 The Ideal Guest Services Ambassador – Manchester Will:

• Embody our values: Create Rapport, Be Brilliant, Walk Tall, Innovative Spirit, Stronger Together

• Bring a positive, can-do attitude and team-first mindset

• Have outstanding communication and interpersonal skills

• Be adaptable, detail-oriented, and results-driven

• Demonstrate passion for delivering world-class service

• Show initiative and integrity in all aspects of their work

 Why Join Rapport as a Guest Services Ambassador – Manchester?

We value your personal and professional growth. Our benefits include:

• Discounts on travel and groceries, life assurance, and cash rewards

• Contributory pension scheme for financial stability

• Wellness programs, digital GP access & Employee Assistance support

• WOW Awards to recognize outstanding team contributions

• Paid volunteering day annually to give back to causes you love

• Over 50 training workshops & dedicated leadership programmes

• A strong focus on equality, diversity, and employee-led networks

• Supportive environment for mental and physical wellbeing

• Proud Disability Confident Employer status

 About Rapport Guest Services

Rapport is an award-winning front and back-of-house guest services provider, operating across the UK, Ireland, and internationally. As part of Compass Group UK&I, we combine world-class service with a people-first culture. Our ambassadors leave a lasting positive impression—every time.

We’re proud recipients of multiple awards, including:

• Cateys Front of House Team of the Year (x5)

• Best Companies 3-Star Employer for Engagement

• HR Diversity Champion – Global Diversity List