Job Description
Location: London Heathrow, Greater London (Hybrid – minimum 3 days in-office)
Department: Commercial
Reports To: Chief Commercial Officer
Salary: £26,000–£30,000 per year + performance bonus
Job Type: Full-time
About Us:
DiamondAir International is a global leader in premium travel services, offering seamless and personalized airport and rail travel solutions in over 600 locations worldwide. For 30 years, we’ve served both B2B and B2C clients with a commitment to excellence, efficiency, and five-star service.
About the Role:
We are looking for a highly organised and detail-oriented Sales Administrator to support our commercial team at our London Heathrow office. This hybrid role is ideal for a motivated individual with experience in sales support and marketing administration, ideally within the travel industry.
You will play a critical part in ensuring the smooth running of our sales processes, supporting business development, maintaining CRM accuracy, and helping drive performance reporting.
Key Responsibilities:
Administrative Support
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Manage administrative tasks for the commercial team, including calendar coordination, meeting scheduling, and document preparation.
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Maintain and regularly update CRM systems and customer databases with accurate records.
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Process and manage sales contracts and ensure documentation is compliant and up to date.
Sales Support
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Assist with outreach communications including cold emails, follow-ups, and calls.
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Help prepare sales proposals, quotations, presentations, and client documentation.
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Support sales tracking by maintaining the sales pipeline, monitoring progress against targets, and ensuring timely follow-ups.
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Generate and analyse sales reports to provide key insights and recommendations.
Marketing & CRM Coordination
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Support the development and use of CRM tools across the commercial team.
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Manage and update marketing databases, mailing lists, and campaign tracking data.
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Collaborate on marketing initiatives and promotional campaigns.
Reporting & Insights
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Assist in compiling weekly/monthly commercial performance reports including KPIs and activity summaries.
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Provide data-driven insights for senior leadership to inform strategic decisions.
Requirements:
Education:
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Bachelor’s degree in Business Administration or a related field preferred.
Experience:
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3–4 years’ experience in sales administration and marketing support (required).
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Experience in the travel or hospitality industry is highly desirable.
Skills & Tools:
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Strong command of Microsoft Office Suite (Excel, Word, PowerPoint).
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Familiarity with CRM platforms such as HubSpot or Salesforce preferred.
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Excellent communication, multitasking, and time management skills.
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High attention to detail with the ability to work independently and within a team.
Core Competencies:
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Time Management: Prioritize and deliver under tight deadlines.
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Customer Focus: Deliver exceptional support with a client-first mindset.
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Adaptability: Thrive under pressure and adapt to shifting priorities.
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Team Collaboration: Work effectively across departments to achieve shared goals.
Benefits:
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Performance bonus
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Company pension
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On-site parking
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Health & wellbeing programme
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Employee & store discounts
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Company events
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Sick pay
Work Schedule: Monday to Friday
Start Date: As soon as available
Location: In-person / Hybrid – based at London Heathrow
Reference ID: Sales & Marketing Administrator