Job Description
Join MorganAsh as a Customer Service Administrator, where you will play a pivotal role in coordinating appointments, managing schedules, and supporting our nurse tele-interviewers. This position offers a flexible working environment within a close-knit team, with opportunities for personal and professional development.
Key Responsibilities
- Schedule calls for nurse tele-interviews across all client companies.
- Handle inbound calls from specific companies, accurately recording applicant details.
- Coordinate claims scheduling calls and complete related administrative tasks.
- Identify and report potential incidents and complaints.
- Manage queues and provide daily support to nurse interviewers as required.
- Collaborate with the operational supervisor to identify training and development needs.
- Maintain effective communication with the nurse tele-interviewer team.
- Resolve scheduling and logistics conflicts promptly.
- Ensure a high level of customer service, maintaining confidentiality at all times.
Skills, Knowledge, and Expertise
Essential Criteria:
- Proven administrative experience in a fast-paced environment.
- Excellent organisational skills with strong attention to detail.
- Ability to multi-task and manage schedules efficiently.
- Strong communication skills, with a polite and professional manner.
- Proficiency in IT systems and Microsoft Office.
- Ability to work independently and within a team.
Desirable Criteria:
- Experience in the health or finance industry.
- Familiarity with scheduling and logistics management.
Rewards and Benefits
- Hourly rate of £13.16 – £16.43.
- Auto-enrolment pension scheme.
- 25 days of annual leave plus bank holidays (pro-rata for part-time).
- Free on-site parking.
Application Information:
Reference ID: JMC/MA2025 If you are excited to take on this role, please submit your CV and a covering letter.
APPLY