Job Description
Join Our Team as an Online Assistant
Looking for a dynamic role as an Online Assistant? Our fast-paced stores offer a lively work environment where no two days are alike. As an Online Assistant, you’ll ensure online customers get the products they ordered with top-notch quality and service, creating a joyful shopping experience every time.
Why Become an Online Assistant?
Our stores are the heart of local communities, delivering excellent value, quality, and service. As an Online Assistant, you’ll help maintain this standard, picking and packing products with care and supporting customers with any queries.
Eligibility Criteria for Online Assistant:
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Must be above the school-leaver age in your country (refer to School leaving age – GOV.UK).
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Must be at least 18 years old if shifts include hours before 6 am or after 11 pm.
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Right to Work eligibility in the UK is required.
Responsibilities of an Online Assistant:
Key Tasks for Online Assistant:
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Carefully select and pack the highest quality products ordered by online customers.
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Use a handheld device to efficiently plan your shopping route and manage tasks.
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Resolve customer queries, process orders, and assist with loading delivery vans.
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Proactively support customers, offering help and answering questions.
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Build strong product knowledge to make helpful recommendations.
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Work flexibly across the store, adapting to various tasks.
What Makes an Exceptional Online Assistant?
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Comfortable with early starts (shifts often begin at 4 am) in a fast-paced environment.
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Friendly, approachable, and genuinely enthusiastic about helping customers.
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Self-motivated, able to work independently or as part of a team.
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Quick to learn and use digital tools to improve workflow.
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Detail-oriented, ensuring store cleanliness and product quality.
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Physically able to handle containers weighing up to 15 kg.
Benefits of Working as an Online Assistant:
Why Choose Us? Amazing Benefits for Online Assistants:
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Employee Discounts: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, plus extra discounts on Fridays and Saturdays.
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Free Food and Drinks: Complimentary meals and hot beverages in all stores.
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Generous Leave: Maternity, paternity, and holiday entitlements based on hours worked.
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Pension Scheme: We match pension contributions between 4-7.5%.
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Share Schemes: Purchase Sainsbury’s shares at discounted rates.
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Exclusive Discounts: Offers on gym memberships, dining, holidays, and retail vouchers.
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Wellbeing Support: Access to our Employee Assistance Programme for confidential support.
An Inclusive Workplace for All
At Sainsbury’s, we are committed to creating an inclusive environment where everyone can thrive. We provide development opportunities, mentorship, and support for all our colleagues, ensuring that you have the tools you need to grow and succeed.