Job Title: Helpdesk Coordinator
Location: Sutton (On-site)
Job Type: Full-Time, Permanent
Salary: £26,000 – £29,000 per year
Join a Fast-Paced Team Supporting the UK’s Leading Property Maintenance Services
Turnpower Services Limited is a trusted provider of professional property maintenance and help desk solutions across the Retail, Healthcare, Leisure, and Commercial sectors. With a strong commitment to innovation, service excellence, and customer satisfaction, we ensure our clients receive responsive, high-quality support—every time.
We are currently looking for a proactive and organised Helpdesk Coordinator to join our dynamic team in Sutton. In this role, you’ll be at the frontline of our operations, acting as the first point of contact for clients, coordinating maintenance jobs, and supporting engineers to deliver first-class service.
Key Responsibilities
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Respond to incoming phone calls and direct enquiries appropriately
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Raise and log incoming jobs using our CAFM system (SimPRO)
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Coordinate jobs with engineers and clients, ensuring efficient scheduling and job completion
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Handle general administration duties such as generating RAMS (Risk Assessments & Method Statements) and permits
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Deliver exceptional customer service by resolving client queries quickly and professionally
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Monitor job progress and support the help desk team in day-to-day operational tasks
What We’re Looking For
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Strong verbal and written communication skills
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Previous experience in a help desk or administrative role (preferred)
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Familiarity with CAFM systems (SimPRO experience is a plus)
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Ability to multitask and remain calm under pressure in a fast-paced environment
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A proactive and customer-focused approach
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GCSE or equivalent (preferred)
Additional Details
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Schedule: Monday to Friday, with overtime and weekend availability
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Location: On-site in Sutton – must be able to reliably commute or relocate before starting
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Experience:
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Facilities Maintenance: 1 year (preferred)
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Administration: 1 year (preferred)
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Why Join Turnpower Services Limited?
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Be part of a supportive and innovative team culture
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Gain valuable experience in property maintenance and client services
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Work with a company known for exceeding expectations in the commercial and facilities management industry
APPLY