Job Description

Be the Voice of Exceptional IoT Customer Service

Wireless Logic is more than just a market leader in IoT connectivity. With 10M+ subscriptions across 165 countries, and partnerships with over 750 global networks, we’re driving the future of smart, connected technology.

We’re on a mission to make IoT device management effortless—and we’re looking for a Customer Service Advocate to be at the heart of that experience. If you’re passionate about problem-solving, building customer trust, and working in a collaborative, tech-driven environment, this is your moment.

What You’ll Do – Your Daily Quest

First-Line Support: Triage and resolve SIM and hardware queries with confidence.
Multichannel Communication: Use tools like Zendesk, chat, and SIMPro to guide customers to solutions.
Promote Self-Service: Champion the SIMPro portal to enhance the customer experience.
Troubleshooting: Resolve issues from diagnostics to password resets.
Data-Driven Decisions: Leverage PowerBI, Zendesk, Salesforce, and SIMPro to analyse and improve service.
Team Collaboration: Support platform readiness, contribute to training, and keep learning.
Customer Onboarding: Help new customers onboard seamlessly and host platform training.

What You Bring

2+ years of experience in customer service or customer success roles
A problem-solving mindset with strong attention to detail
Excellent communication and interpersonal skills
Familiarity with tools like Excel, PowerPoint, Zendesk a plus
Ability to work at pace, manage multiple tasks, and stay calm under pressure

What Makes You Shine at Wireless Logic

Proactive, enthusiastic, and logical thinker
Collaborative – enjoy sharing and learning from others
Data-literate and open to continuous improvement
Customer-obsessed – you go the extra mile, always

Why You’ll Love Working With Us

At Wireless Logic, we’re proud of our vibrant, supportive, and collaborative workplace. You’ll enjoy:

Full training and onboarding
Hybrid working flexibility
Entrepreneurial and inclusive culture
Tools and support to thrive in your role

Benefits Package (UK)

25 days holiday (+ option to buy 5 more)
Birthday day off
Enhanced maternity/paternity leave
Private medical, dental & optical cover
Group pension scheme
Gym membership discounts (3000+ locations)
Company sick pay scheme
Cycle to work scheme
Free onsite parking and gym
Access to retail discounts and an employee assistance program

Interview Process Overview

Telephone Interview – Meet the People Team
Virtual Interview – Meet Your Manager
Onsite Interview – Meet Your Future Peers

Hybrid Working Culture

We embrace flexibility with a hybrid work model that values collaboration in our vibrant office spaces while supporting remote work when needed. We’ll discuss the expectations and flexibility for this role during the process.

Our Commitment to Diversity & Inclusion

We’re a people-first, globally-minded company. Diversity, equity, and inclusion are central to our values—and to our success. We welcome applicants from all backgrounds and support accommodations where needed.

Ready to Join Us?

Apply now and become part of the Wireless Logic journey in powering the future of connected technology.
For any data queries related to your application, email: recruitment@wirelesslogic.com.

APPLY

Customer Service Advocate