Job Description
Customer Service Advisor – Affordable Repayments Support
Job Type: Full-Time
Hours: 37.5 per week
Salary: £26,000–£28,500 (DOE)
Join a diverse, ethical, and inclusive workplace.
About the Role
Are you passionate about helping others, delivering exceptional customer service, and working in a team-focused environment? We’re seeking Customer Service Advisors who are dedicated to supporting individuals in managing affordable and sustainable repayment plans. In this rewarding role, you will work ethically and empathetically alongside customers to understand their financial circumstances and guide them towards practical solutions.
This is your opportunity to join a supportive company that values diversity, invests in your growth, and rewards your commitment.
Key Responsibilities
As a Customer Service Advisor, you will:
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Handle inbound and outbound customer calls to support repayment management.
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Engage with customers to understand their financial situations and provide suitable solutions.
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Ensure customers are treated with respect, empathy, and fairness at all times.
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Accurately update internal systems and maintain clear records of all customer interactions.
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Collaborate with your team to meet personal and departmental performance goals.
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Demonstrate compliance with regulatory procedures and internal policies.
Ideal Candidate Profile
We’re looking for enthusiastic individuals with a customer-first mindset. While previous experience in customer service, contact centres, retail, or hospitality is desirable, it is not essential. We provide full training and continuous development opportunities.
Preferred Skills and Qualifications:
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Previous experience in customer service (desirable)
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Strong verbal and written communication skills
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Experience using multiple computer systems and data entry platforms
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Good numeracy skills for calculating repayment plans
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Proven problem-solving abilities
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Knowledge of following company procedures and compliance
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Educated to GCSE level or equivalent (Grade C or above in Maths and English desirable)
Working Hours & Schedule
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Full-time permanent role: 37.5 hours per week
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Shift pattern with 1 in 4 Saturdays (9am–2pm)
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Friday off when working a Saturday shift
What We Offer
We believe in creating a supportive and enriching environment. Here are just some of the benefits you’ll enjoy:
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Competitive salary: £26,000–£28,500 per annum (depending on experience)
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25 days annual leave + bank holidays + Birthday Day Off
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Annual discretionary bonus scheme
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Option to purchase up to 5 additional holidays
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8% pension contributions
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Employee Assistance Programme (for you and your family)
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Life assurance (4x salary)
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Travel season ticket loans
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Enhanced maternity and adoption pay
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Health and wellbeing benefits including gym and restaurant discounts
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Modern, friendly office environment
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Regular social events, charity fundraising, and employee recognition programmes
Why Join Us?
we champion fairness, compassion, and opportunity. You’ll be part of a team that makes a real impact in people’s lives while enjoying a career pathway that offers growth, stability, and recognition.
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