About the Role
Join DHL, a global leader in supply chain management, as a Customer Service Representative supporting the Network Rail National Supply Chain. You will be the key point of contact, coordinating warehouse and distribution activities, resolving queries, and ensuring timely communication between DHL and Network Rail teams. This role requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
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Manage queries and issues through the CSS system efficiently, providing timely updates to Network Rail and DHL teams.
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Maintain strong knowledge of Oracle, Microsoft Outlook, and related databases to support operations.
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Proactively identify root causes of issues and escalate when necessary to ensure prompt resolution.
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Coordinate delivery and expediting of Network Rail materials, ensuring orders meet lead times.
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Manage returns of materials as requested by Network Rail customers.
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Collaborate with cross-functional teams to ensure optimal service and value for customers.
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Perform additional administrative duties as assigned by the Help Desk Manager.
Requirements
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Strong customer service and communication skills.
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High attention to detail with the ability to perform under pressure.
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Team player comfortable handling a high volume of calls.
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Previous experience in customer service, supply chain, or rail industries is desirable.
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Willingness to work within DHL’s Network Rail customer operations in Milton Keynes.
Why Work at DHL?
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Competitive salary and permanent full-time contract.
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Access to a free confidential 24/7 GP service.
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Extensive employee discounts including retail, childcare, and gym memberships.
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Affordable loans and an enhanced pension scheme.
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24/7 employee assistance program offering free counseling and support for you and your family.
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Commitment to diversity, equity, inclusion, and belonging within a global organisation.
About DHL
DHL is the global leader in Supply Chain management, delivering expert solutions across retail, automotive, healthcare, and more. We keep the world moving by working collaboratively to meet customer needs every day.
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