Company Overview
At Deloitte, we are committed to driving progress and helping our clients become leaders in their industries—wherever they operate. Across our global network, our member firms work with organizations to deliver measurable impact by combining deep insights with practical solutions, always grounded in integrity.
We invest in exceptional individuals from diverse backgrounds, empowering them to achieve more than they might elsewhere. Our culture fosters innovation, collaboration, and continuous growth—for our people, our clients, and the communities we serve. We believe that when our clients and society thrive, we all benefit.
Deloitte refers to one or more of the member firms of Deloitte Touche Tohmatsu Limited (DTTL), a global network of independently owned and operated entities. DTTL, also known as “Deloitte Global,” does not directly provide services to clients.
Our client is seeking an experienced Product Manager with a strong foundation in CRM systems, demand forecasting, and product lifecycle management. The ideal candidate will thrive in Agile environments, demonstrate outstanding stakeholder management abilities, and excel in cross-functional collaboration with engineering, UX, and data teams.
Key Responsibilities
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Analyze and define business and user requirements for new product features and enhancements.
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Develop user stories, acceptance criteria, wireframes, and supporting functional documentation.
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Manage and prioritize the product backlog using Azure DevOps or Jira, aligning priorities with business value.
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Lead QA and testing efforts in coordination with offshore teams to ensure product quality.
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Conduct User Acceptance Testing (UAT) and provide support during production rollouts.
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Collaborate with UX teams on wireframes, user flows, and prototypes to ensure intuitive design.
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Facilitate Design Thinking workshops to gather insights, understand user needs, and shape product features.
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Support the Engagement Manager with stakeholder communications, status reporting, and scope management.
Required Skills & Experience
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Minimum of 5 years of experience in product management or business solutions roles.
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Proven experience as a Product Manager or Product Owner in retail, banking, or automotive industries.
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In-depth expertise in CRM platforms, especially Salesforce.
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Hands-on experience managing backlogs and sprints using Azure DevOps and Jira.
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Strong background in demand forecasting, warehouse management, and customer analytics.
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Proficient in writing and executing SQL queries for data validation.
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Solid understanding of both Agile and Waterfall development methodologies.
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Excellent communication, problem-solving, and stakeholder engagement skills.
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Experience working with UX teams on design, prototyping, and user experience improvements.
Preferred Qualifications
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Experience integrating predictive algorithms and building key performance indicators (KPIs).
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Background in software integration projects within the retail sector.
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Strong analytical mindset with data-driven decision-making capabilities.
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Familiarity with SAP and advanced Microsoft Office tools (Excel, PowerPoint, Word, Outlook).
Education & Certifications
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Bachelor’s degree in Computer Science, Business Administration, or a related field.
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Certified Business Analysis Professional (CBAP) or equivalent certification.
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Scrum Master Certification is preferred.