Student Support Advisor

Job Description: Student Support Advisor

Location: UCFB Campus (Wembley Stadium or Etihad Stadium)
Department: Student Support Services
Reports To: Student Support Manager / Student Support and Inclusion Lead
Contract Type: [Insert: Full-Time / Permanent / Fixed-Term etc.]
Salary: [Insert Salary Range if known]
Closing Date: [Insert Application Deadline]

About UCFB

The University Campus of Football Business (UCFB) is the first higher education institution in the world dedicated to the delivery of undergraduate and postgraduate degrees in the football and sports industries. With campuses at the iconic Wembley Stadium and Etihad Stadium, UCFB has transformed sports education since its launch in 2011. Through our Global Institute of Sport (GIS), we offer worldwide opportunities at venues such as Inter Miami CF Stadium, Melbourne Cricket Ground, Red Bull Arena in New York, and Toronto’s BMO Field.

Role Overview

The Student Support Advisor will play a key role in delivering outstanding pastoral and wellbeing services across a designated UCFB campus. Acting as the first point of contact for student support enquiries, the post holder will contribute to a positive and inclusive student experience by providing front-line guidance, referrals, and practical support.

Key Responsibilities

• Act as the initial point of contact for a range of student pastoral and wellbeing enquiries.

• Provide accurate information, advice, and guidance in line with institutional policies and procedures.

• Work collaboratively with the wider Student Support team to deliver a responsive and student-centred service.

• Assist with the delivery of student milestone activities such as open days, induction, re-induction, enrolment, and graduation events.

• Maintain accurate and timely records of all student interactions and update student databases as required.

• Support the implementation of the Pastoral and Wellbeing Support framework under the direction of the Student Support Manager and Inclusion Lead.

• Where appropriate, represent the Student Support Department in relevant meetings, internal working groups, or committees.

Person Specification

Essential:

• Previous experience in a student services, wellbeing, or support advisory role.

• Strong communication and interpersonal skills with the ability to manage sensitive and confidential issues.

• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

• High level of administrative accuracy and attention to detail.

• Proficiency in using databases and Microsoft Office applications.

Desirable:

• Knowledge of safeguarding procedures and mental health first aid.

• Awareness of the challenges facing students in higher education.

• Experience of working in a higher education or student-centred environment.

• Ability to build effective relationships with students and staff from diverse backgrounds.

Additional Information

• The role may require occasional evening or weekend work to support key student events.

• Training and development opportunities will be provided.

• A DBS check may be required prior to appointment.

How to Apply

To view the full job description and submit your application, please visit [Insert Application Link].