Student Accommodation Assistant

Job Title: Student Accommodation Assistant

Company: CCUK Education Ltd.
Location: Cannon Wharf, London, SE8 5EN
Salary: £25,000 – £28,000 per annum
Job Type: Full-time, In-person
Working Hours: Monday to Friday, 9:30 AM – 6:00 PM
Languages Required: English and Mandarin (Fluent – written and verbal)

About the Company

CCUK Education Ltd. is a leading provider of high-end education consulting and student accommodation services in the UK, specialising in assisting international students, particularly Chinese students, throughout their academic journeys. With headquarters in London and branch offices in Asia, we offer comprehensive services including school/university applications, guardianship, visa consultation, property letting, and pre-arrival support.

Role Overview

We are seeking a Student Accommodation Assistant to join our customer service team in London. You will be the first point of contact for international students, ensuring a smooth accommodation experience from inquiry to move-in. This is a great opportunity for someone passionate about education, housing, and client services within a multicultural environment.

Key Responsibilities

• Respond to customer inquiries professionally via phone and online platforms.

• Maintain a courteous, patient, and helpful attitude in all client interactions.

• Handle day-to-day accommodation requests and resolve tenant issues efficiently.

• Ensure high levels of customer satisfaction and manage ongoing client relationships.

• Maintain timely, organized, and accurate customer records.

• Work closely with the Tenancy, Lettings, and Property Management teams.

• Offer accurate information and tailored suggestions to customers.

• Assist with administrative tasks and help improve customer service processes.

About You

Essential:

• Fluent in Mandarin and English (written and verbal).

• At least 1 year of experience in customer service.

• Excellent interpersonal and communication skills.

• Self-motivated, organized, and able to work independently or in a team.

• Strong attention to detail and multitasking ability.

Preferred:

• Bachelor’s degree.

• Experience working with international students.

• Administrative experience.

• Knowledge of the UK rental/property market and tenancy regulations.

• Familiarity with accommodation or property management systems.

Desirable:

• Conflict resolution skills.

• Experience in fast-paced or multicultural settings.

Benefits

• 20 days of paid annual leave (excluding UK bank holidays)

• Performance-based bonuses

• Annual bonus

• Company pension

• Regular company events

Additional Information

• Location: Must be able to commute or relocate to London before starting.

• Start Date: ASAP or by mutual agreement.

How to Apply

To apply, please send your CV and a brief cover letter outlining your suitability for the role to [Insert Email or Application Link].