Job Title: Property Portfolio Manager – Tenancy Support Specialist
Job Type: Full-Time, Permanent
Salary: £24,670 per annum
Schedule: Monday to Friday | Office-based
Join a Leading Property Management Team – Make a Real Difference Every Day
Are you passionate about delivering outstanding customer service and ready to take ownership of a diverse portfolio of residential properties? We are seeking a proactive, personable, and highly organised Property Portfolio Manager to act as a key customer service contact for both tenants and landlords throughout the tenancy lifecycle.
This is a fantastic opportunity to build a long-term career in the property sector with full training, industry qualifications (ARLA Level 3), and career progression pathways provided.
Your Key Responsibilities:
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Manage your own portfolio of rental properties
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Serve as the first point of contact for tenants and landlords, handling queries and resolving issues professionally
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Coordinate repairs and maintenance requests efficiently with contractors and suppliers
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Conduct daily safety compliance reviews and ensure all documentation is up to date
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Proactively identify and address issues to improve the overall tenant/landlord experience
What We’re Looking For:
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A natural communicator who builds rapport with ease, both verbally and in writing
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Strong problem-solving, negotiation, and influencing skills
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Confident decision-maker with a commitment to excellent customer service
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A team player who thrives in a fast-paced, target-driven environment
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Passionate about property and eager to gain formal industry qualifications (Level 3 Sales or Lettings) – fully funded by us if not yet achieved
What You’ll Get in Return:
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Full training and career development support
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Industry-recognised ARLA qualifications provided
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23 days annual leave (increasing with length of service)
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Competitive pension scheme
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Access to exclusive discounts on retail, travel, fitness, and entertainment🚀 Real progression opportunities across a national property network
About Us:
We are a customer-focused and fast-growing property management company, committed to raising standards in the rental market. We believe in developing talent and offering clear career paths for ambitious professionals. With new government regulation on the horizon, we’re ahead of the curve by investing in professional qualifications for all staff – ensuring our service is not just compliant, but exceptional.