Job Title: IT Support Technician Apprentice
Company: Aspire Technology Solutions
Location: Gateshead (Head Office)
Start Date: 8th September 2025
Salary: £17,000 per annum
Job Type: Full-time, Apprenticeship
Hours: Monday to Friday, 37.5 hours per week
Closing Date: 5pm on 27/06/2025
About Aspire
At Aspire Technology Solutions, we are proud to be one of the fastest-growing IT and Cyber Security providers in the UK. Since day one, our mission has been simple: to deliver technology like no other. As we continue to grow and expand, we’re looking for dynamic individuals who are eager to start or progress their career in the IT industry.
The Opportunity
We are currently looking for an enthusiastic IT Support Technician Apprentice to join our Service Desk team. This is a fantastic opportunity for someone with a passion for IT who is ready to take the first step into a technical support career.
As an apprentice, you will undertake a Level 3 IT Support Technician Apprenticeship while gaining real-world experience by supporting a range of clients across the UK. If you’re confident, friendly, and ready to learn, we want to hear from you!
What You’ll Be Doing
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Provide first-line IT support via phone, email, and service portal.
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Troubleshoot and resolve basic hardware and software issues.
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Assist with desktop and laptop setup and configuration.
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Respond to support tickets, including password resets and user account requests.
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Participate in telephony rollouts and infrastructure refreshes.
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Collaborate with internal teams to maintain service quality and performance.
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Work to agreed SLAs and contribute to first-time fix rates.
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Support senior engineers with ongoing projects and service delivery.
What We’re Looking For
You’ll be a great fit if you:
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Are passionate about technology and IT problem-solving.
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Communicate clearly and confidently (both written and verbal).
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Have a logical approach to troubleshooting.
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Demonstrate excellent customer service and interpersonal skills.
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Stay organised, proactive, and detail-oriented.
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Are eager to learn and develop new technical skills.
No prior experience is necessary – we’re looking for attitude, potential, and passion for IT.
Working at Aspire
You will be based at our Gateshead Head Office, with potential travel as required. Aspire is a people-first company with a strong focus on learning, development, and internal growth. Upon completion of the apprenticeship, there are excellent career progression opportunities, including roles in:
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End User Support
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Modern Workplace Solutions
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Infrastructure
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Quick Fix Engineering
Perks & Benefits
We offer a competitive salary and an extensive benefits package, including:
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Free parking and subsidised travel passes
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Health Cash Plan
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Cycle to Work Scheme
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Network Benefits & Tech Purchase Scheme
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Enhanced holiday allowance (increasing with service)
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Enhanced parental leave policies
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Pension Scheme
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Electric Vehicle Salary Sacrifice Scheme
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Discounted Gym Membership
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Life Assurance & Critical Illness Cover
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Employee & Business Referral Schemes
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Employee Assistance Programme (EAP)
Recruitment Process & Key Dates
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Pre-screening call with Talent Team via Teams
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Interview with the Hiring Manager
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Final informal interview with key Aspire stakeholders
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Recruitment Day: 23rd July 2025 at Gateshead HQ
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Closing Date for Applications: 27th June 2025 (5pm)
We may close this vacancy early if we receive a high volume of quality applications. Apply early to avoid disappointment.
Equality, Inclusion & Diversity
Aspire is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels respected, supported, and empowered to achieve their full potential.
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