About Charles Taylor
At Charles Taylor, we are proud to be a leading global loss adjuster, offering trusted expertise across major insurance lines and geographies. Our specialist adjusting teams manage both onshore and offshore commercial claims, including complex, high-value cases in Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources.
The Role: E-Billing Specialist
We are seeking an experienced and detail-oriented E-Billing Specialist to join our Adjusting International division. In this key support role, you’ll ensure the timely and accurate upload of invoices to client e-billing platforms while assisting with a range of billing and administrative tasks.
This hybrid role requires 2 days per week in our London office, with the flexibility to work remotely for the remainder.
Key Responsibilities
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Serve as the main point of contact for e-billing processes, including invoice submissions, appeals, and status updates.
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Upload invoices to various client e-billing platforms and ensure compliance with vendor-specific requirements.
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Review and correct billing data, leveraging internal systems such as eCase and CMA.
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Monitor and respond to client communications via the dedicated e-billing email inbox.
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Maintain and update Charles Taylor master account records on client platforms.
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Liaise effectively with internal stakeholders, including adjusters and the wider operations team.
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Produce accurate and timely reports for key stakeholders across Adjusting International.
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Complete ad hoc tasks as assigned by management.
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Consistently demonstrate and uphold Charles Taylor’s values: Agility, Integrity, Care, Accountability, and Collaboration.
What We’re Looking For
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Experience in billing or invoicing, ideally within a financial services or insurance environment.
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Familiarity with e-billing platforms (highly advantageous).
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Proficient in Microsoft Office tools (Excel, Outlook, Teams).
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Strong organisational skills and attention to detail.
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Excellent communication skills—both written and verbal.
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Self-motivated team player with the ability to work independently.
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Results-oriented with a proactive approach to problem-solving.
Why Join Us?
At Charles Taylor, we are committed to being a people-first employer. From structured onboarding to career development, we provide the tools and environment you need to succeed and grow. You’ll benefit from:
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Job-specific skills development
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Access to online and in-person training
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Support for professional qualificationsA collaborative, inclusive, and respectful workplace culture
Diversity & Inclusion
Charles Taylor is an Equal Opportunity Employer. We champion inclusivity and diversity at every level and are proud of our zero-tolerance policy on discrimination. We encourage applicants from all backgrounds to bring their full, authentic selves to work.