About Sephora:
At Sephora, we redefine beauty every day. With over 3,000 stores in 35 markets, we’re united by a global mission: to reimagine the future of beauty by empowering the ExtraOrdinary in each person. Part of the LVMH family, Sephora is known for innovation, inclusivity, and inspiring growth—both personally and professionally.
About the Role:
Are you passionate about unlocking people’s potential through impactful learning? As Retail Training Manager, you’ll lead the creation and delivery of learning experiences that empower our store teams across the UK.
From onboarding and product training to leadership development, you’ll design a strategic, multi-channel training calendar that supports both new store launches and ongoing team growth. You’ll be a key ambassador for the Sephora culture, ensuring that each employee feels confident, capable, and connected.
Key Responsibilities:
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Lead design and delivery of the UK-wide annual training calendar
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Manage training across onboarding, customer experience, brand/product knowledge & leadership development
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Facilitate classroom, in-store, and digital learning programs
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Measure and report on training performance and ROI
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Partner with brand teams to align on product education
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Serve as the UK lead within Sephora’s European learning network
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Oversee digital platforms and tools for store teams
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Coach and develop the UK Retail Training Specialist
What We’re Looking For:
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Proven experience in learning & development within retail, beauty, or customer-centric environments
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Strong facilitation, coaching, and presentation skills
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Experience designing and scaling training programs across multiple locations
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Proficiency in digital learning platforms and coaching methodologies
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Strategic thinker who also thrives in hands-on, fast-paced environments
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Natural collaborator and motivator, with a flair for storytelling
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Committed to diversity, equity, inclusion, and people-first culture
Why Join Sephora?
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Work with inspiring people who value innovation, individuality, and growth
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Enjoy tailored career development plans and continuous learning opportunities
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Be part of a global brand rooted in creativity, community, and inclusivity
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Access exclusive benefits, training, and LVMH-wide opportunities
APPLY