We See You. We Celebrate You. We Want You.
At Lush, we believe in building a brand that reflects the diversity of our world. Your identity and voice matter—and we want you to be part of a company where you can truly be yourself. We’re looking for people who bring energy, curiosity, and a passion for people and planet.
Who We Are
You may know us as the creators of the bath bomb, but we’re so much more than that. Lush is a family-run, partly employee-owned business with strong ethics and bold values. We’re committed to ethical sourcing, fighting animal testing, regenerating the planet, and paying fair wages. As a certified Living Wage Employer, we believe in doing business differently—putting more back into the world than we take from it.
The Role
As a Sales Assistant, you’ll be the face of our store—welcoming customers, creating magical experiences, and sharing your passion for our products. You’ll use your product knowledge to make tailored recommendations, offer demonstrations, hand out personalised samples, and help host inclusive in-store events that keep customers coming back.
Your day-to-day tasks will also include stock management, visual merchandising, and contributing to a positive team environment. No two days are the same, and that’s exactly how we like it!
Key Responsibilities
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Greet and assist customers with warmth and enthusiasm
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Offer personalised product advice, demos, and samples
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Host exciting in-store events and support marketing campaigns
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Keep the shop floor clean, stocked, and visually appealing
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Support sales targets and promote customer loyalty
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Manage stock levels and minimise product waste
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Help with in-store and community-based events
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Attend training sessions to boost knowledge and confidence
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Foster an inclusive and supportive environment for both customers and team members
What We’re Looking For
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Customer Obsessed: You live for 5-star customer experiences and genuinely love helping others
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Team Player: You bring energy to the floor and lift up those around you
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Clear Communicator: You keep information flowing and relationships positive
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Flexible & Reliable: Available for flexible shifts including evenings and weekends
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Passionate & Curious: You want to grow and learn more about Lush, ethics, and our mission
Application Process & Key Dates
Drop-in chats (part of the application process):
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16th–22nd June
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27th–29th June
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1st–5th July
Drop in during store hours for a chat and potential on-the-spot trial shift. Please bring proof of Right to Work in the UK documents.
Trial Shifts:
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45-minute trial shift either on the day of your drop-in or scheduled later
Interview Dates:
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8th–12th July
Start Date & Training:
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Tuesday 22nd July & Tuesday 29th July (both dates required)
We may close this vacancy early depending on response or business needs.
Benefits
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50% staff discount on Lush products and spa treatments
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Holiday allowance + paid day off on your birthday
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Profit-based bonuses
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Free spa treatment*
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Employee assistance programme & mental health support
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6 months full parental leave pay*
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Financial childcare support on return to work*
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Discounted rail and bus season tickets
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Cycle to work scheme
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Pension scheme
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Flexible working options
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Gender-affirming care*
(*eligibility criteria apply)
About Lush
Founded in 1995 in Poole, Dorset, Lush is known for innovative, handmade cosmetics using fresh, ethically sourced ingredients. From the world’s first bath bomb to packaging-free shampoo bars, we lead with creativity and conscience. With 928 stores in 52 countries and over 10% employee ownership, our people are at the heart of everything we do.
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