Sales Support Specialist

Join the Revolution in Sustainable Design

At Smile Plastics, we’re redefining the future of materials. Based in Swansea and operating globally, our innovative team transforms plastic waste into 100% recycled and recyclable decorative panels. Our work has featured in award-winning designs with clients like Christian Dior, Paul Smith, Lush, and cultural institutions such as the V&A Museum and the National Trust.

We’re excited to grow our Customer Experience Team with the addition of a Sales Support Specialist. This pivotal, remote-based role will act as the first point of contact for customers, ensuring a smooth and outstanding customer journey from inquiry to delivery.

What You’ll Do:

• Be the ambassador of excellent service, handling inbound calls and emails professionally and efficiently

• Qualify and delegate sales leads, while managing lead generation platforms

• Maintain accurate customer records, sales orders, and updates in our CRM system

• Process sample and product orders, including quoting, invoicing, and coordinating shipments

• Follow up with clients to ensure satisfaction and help them specify our materials effectively

• Collaborate with the Sales Team to track leads and customer interactions

• Conduct market and performance analysis, contributing to strategic insights

• Assist with sales and marketing campaigns, customer outreach, and trade event logistics

• Manage social media inquiries and engage with our global audience in a professional tone

• Provide system guides and support to the wider sales team

• Take on administrative and project-based tasks as required by the Head of Market Engagement

What You’ll Need:

• Degree in Business, Marketing, or a related field

• Minimum 3 years’ experience in Sales/Customer Service (required)

• Proven background in a fast-paced manufacturing environment with logistics understanding

• Strong verbal and written communication skills

• Confidence in engaging with customers by phone and email

• Excellent attention to detail, time management, and problem-solving abilities

• Proficiency in Microsoft Office, CRM systems (e.g., Prospect), and email tools

• Familiarity with Xero, Adobe Acrobat, or export/freight processes is a plus

• Flexible and adaptable attitude with a team player mentality

Why Join Smile Plastics?

• Work with a sustainability-first brand making a real environmental impact

• Competitive salary: Up to £36,900/year, DOE

• Remote working + flexible hours (Monday to Friday, 37.5 hrs/week)

• Company pension contribution

• EMI share scheme – become a stakeholder in our mission

• Free parking when working from Swansea HQ

• Small, innovative team that supports cross-functional learning and career growth

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