Manager – Treasury Management and Wires Operations

Position Overview
The Treasury Management and Wire Operations Manager will lead the implementation and day-to-day management of a wide range of treasury services, including ACH origination, wire transfers, positive pay, remote deposit capture, account analysis, and sweep account solutions. This leadership role requires deep expertise in treasury operations, a strong understanding of compliance regulations, and a commitment to service excellence and process innovation.

As a leader at Golden 1 Credit Union, this role is anchored in four key objectives:

• Build a High-Performing Team: Lead, coach, and develop team talent.

• Own the Risk: Manage and mitigate risks within assigned processes.

• Deliver Efficient, Flawless Execution: Own end-to-end processes including outcomes, systems, reporting, member experience, and communication.

• Foster Peer Collaboration: Strengthen cross-functional relationships throughout the organization.

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Core Responsibilities

Leadership & Operations Oversight

• Lead and mentor the Treasury Management Implementation and Wire Operations teams, cultivating a positive and mission-aligned work culture.

• Ensure accurate and compliant execution of daily treasury and wire operations in accordance with internal policies and industry regulations.

• Provide leadership in aligning departmental efforts with the overall strategic direction of the credit union.

Strategic Planning & Cross-Functional Collaboration

• Partner with the Director of Payment Operations to introduce new treasury products, services, and programs.

• Deliver regular performance updates and recommendations to improve efficiency, effectiveness, and member satisfaction.

• Lead strategic planning and prioritization of projects and resource allocation.

Member Experience & Problem Resolution

• Address and resolve escalated member issues related to treasury management, wire operations, and general ledger activities.

• Conduct root cause analysis and implement corrective actions to ensure long-term resolution and service quality.

Compliance & Risk Management

• Ensure all treasury processes comply with applicable federal and state regulations (e.g., NACHA, Regulation E, CC, J, D), internal policies, and audit standards.

• Lead internal risk assessments and implement controls to safeguard assets and ensure regulatory compliance.

• Maintain expertise in BSA/AML and other applicable compliance standards.

Talent Development & Performance Management

• Manage performance of direct reports, including recruitment, coaching, evaluations, and professional development planning.

• Promote a culture of continuous improvement, accountability, and service excellence within the team.

Process Improvement & Project Management

• Oversee treasury-related projects, ensuring alignment with organizational goals and timely execution.

• Conduct ongoing assessments of operational workflows to drive efficiency and service enhancements.

• Innovate and implement solutions to strengthen treasury capabilities and member experience.

Vendor & Stakeholder Engagement

• Manage key vendor relationships (e.g., Fiserv, The Clearing House, Federal Reserve), including contract negotiations and service level monitoring.

• Maintain industry connections to stay informed about trends, tools, and best practices.

Budget & Financial Oversight

• Develop and manage the department’s annual budget, ensuring alignment with financial goals and proper resource allocation.

• Provide detailed financial analysis and reporting to senior leadership.

Policy Development & Documentation

• Draft, review, and maintain up-to-date policies and procedures related to treasury management and wire operations.

• Ensure staff are trained and procedures are consistently followed.

Subject Matter Expertise

• Serve as the credit union’s subject matter expert on treasury management products and wire processing.

• Provide guidance on operational, compliance, and technical aspects related to the product suite.

Enterprise Initiatives

• Participate in cross-functional and enterprise-level initiatives that support Golden 1’s strategic goals.

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Qualifications

Education

• Bachelor’s degree in business, finance, or a related field preferred. Equivalent experience may be considered.

• Certifications such as Certified Payments Professional (CPP) or NACHA credentials are highly desirable.

Experience

• 5–7 years of hands-on experience in treasury management operations, with deep knowledge of ACH, wire transfers, positive pay, remote deposit, and account analysis.

• Minimum of 5 years in a leadership role with experience in coaching, staff development, and team performance management.

Skills & Competencies

• Exceptional attention to detail, accuracy, and compliance orientation.

• Strong analytical, problem-solving, and project management skills.

• Excellent verbal and written communication skills, with the ability to influence and collaborate across all levels.

• Proficient in the use of financial systems and Microsoft Office applications.

• Deep knowledge of NACHA rules, federal banking regulations, and internal audit standards.

• Experience with general ledger systems and payment processing platforms.

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Physical Requirements

• Primarily sedentary role with occasional mobility throughout the department.

• Normal vision and hearing abilities required; hearing aids or other devices will be provided as needed.

• Regular use of standard office equipment including computers, phones, and calculators.

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Organizational Relationships

• Internal Contacts: All levels of staff and leadership.

• External Contacts: Members, vendors, Federal Reserve Bank representatives, regulators, and other financial institutions.

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