About the Role
Join the patient-facing team at Whitehouse Surgery, part of OneMedical Group, as a Receptionist (Patient Navigator). This role is essential in helping patients access quality healthcare while supporting a multi-disciplinary team. You’ll work across reception, telephone, and administrative functions to help deliver an outstanding experience for every patient.
Key Responsibilities
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Welcome and check-in patients and visitors at reception
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Answer incoming calls and direct them appropriately
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Use SystemOne to manage bookings, registrations, and electronic patient records
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Assist with filing, scanning, photocopying, and mail handling
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Support clinical and admin staff with day-to-day administrative tasks
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Maintain a tidy reception area and complete end-of-day handovers
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Process registrations, deductions, and internal communications
What We’re Looking For
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Experience in a medical receptionist or patient navigator role (preferred)
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Strong IT skills and confidence using phone systems
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Excellent communication and organisation skills
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A friendly, empathetic, and professional manner
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Ability to follow procedures and remain calm under pressure
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Experience with SystemOne (desirable)
About Whitehouse Surgery & OneMedical Group
Whitehouse Surgery is a modern, purpose-built facility delivering exceptional care across Milton Keynes. Our team includes GPs, nurses, health coaches, social prescribers, and mental health professionals. As part of OneMedical Group, we are committed to NHS values, inclusive health services, and reducing health inequalities across communities.
Employee Benefits
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NHS Pension with 20.6% employer contribution
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33 days annual leave including Bank Holidays (pro rata)
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Extra leave for each work anniversary
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Enhanced family leave & special event leave
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Cycle to Work Scheme
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Free eye test + contribution to glasses
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24/7 Employee Assistance Programme (Health Assured)
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Refer-a-friend bonus scheme
How to Apply
Submit your application as early as possible — we may close applications early if we receive a high volume. During interviews, shift availability will be discussed with line managers.
If you require adjustments to the recruitment process, please email: recruitment@onemedicalgroup.co.uk
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