About the Role
World Duty Free is looking for enthusiastic, energetic, and customer-focused individuals to join our team at Heathrow Airport as Customer Service Assistants. You’ll be the face of our brand, delivering world-class service to travelers from around the globe in one of the most dynamic retail environments in the UK.
Whether you’re guiding someone to their perfect fragrance or helping them pick up a last-minute gift, every interaction is a chance to make someone’s journey better.
Key Responsibilities
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Deliver a personalised, world-class customer experience for every visitor
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Use your product knowledge and service skills to drive sales and meet store targets
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Actively participate in daily store operations, merchandising, and housekeeping
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Maintain a positive, professional attitude — individually and as part of the team
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Stay up to date on promotions, new product ranges, and airport retail standards
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Work flexible shifts in a fast-paced, secure airside environment
What We’re Looking For
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A passion for delivering excellent customer service
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Strong communication and interpersonal skills
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A positive, can-do attitude with a professional approach
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Ability to work early mornings, evenings, weekends, and holidays
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Retail or hospitality experience is desirable, but not essential
What’s in It for You
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Competitive pay with performance-based opportunities
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Uniform allowance
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Childcare vouchers and health cash plan
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Access to exclusive staff discounts and travel retail perks
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Ongoing training, career development, and internal progression pathways
About World Duty Free
Part of the Dufry Group, World Duty Free is a leading travel retailer with a presence in airports across the globe. We pride ourselves on offering passengers a luxury shopping experience with a local touch — and it all starts with our people.
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