Job Overview:
At B&Q, we believe anyone can improve their home to make life better — and TradePoint is our dedicated service for trade professionals. As a Customer Advisor at TradePoint, you’ll be the face of our trade counter, helping customers get exactly what they need to deliver for their own clients.
You’ll spend your day engaging with local tradespeople, offering tailored advice, recommending the right products, and making sure they feel valued and supported.
Your Responsibilities:
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Welcome and support TradePoint customers with expert knowledge and enthusiasm
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Build strong relationships with trade members to understand their business needs
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Promote offers and sign up customers to our Trade Loyalty Scheme
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Spot and act on new business opportunities in-store
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Process purchases and returns with accuracy
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Work collaboratively with colleagues across departments
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Maintain a clean, organised, and safe working environment
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Stay flexible – working evenings, weekends, and bank holidays as required
What We’re Looking For:
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Strong communication and relationship-building skills
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Ability to adapt your approach for different customers and situations
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Confident in identifying upselling opportunities
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A proactive attitude and team player
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Willingness to learn and grow through training and feedback
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Flexible with working hours and shift patterns
Inclusion & Wellbeing at B&Q:
We’re committed to diversity and inclusion — ensuring everyone feels welcome and supported. You’ll be joining a workplace that values representation, belonging, and equity. You’ll also have access to colleague networks and mental wellness resources.
Benefits:
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Competitive hourly pay
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Award-winning pension scheme
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6.6 weeks holiday (pro-rata for part-time)
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ShareSave scheme and employee discounts
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Employee Assistance Programme
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Payroll giving
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Wellbeing support and structured breaks
Need Support?
If you need adjustments during the recruitment process, please contact:
recruitment@b-and-q.co.uk
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