About Us
The Drain Guys is a reputable plumbing and drainage company serving domestic and commercial clients throughout London and the South East. Our sister company, TDG Services, specialises in cleaning and additional services for commercial clients in the same area. Together, we deliver high-quality, reliable solutions and are proud to have a strong presence in the region.
Job Overview
As an Operations Coordinator, you will manage daily scheduling and coordination of field operations. You will ensure smooth communication between clients, field technicians, and management, optimise resource allocation, and support efficient operations throughout the company.
Key Responsibilities
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Plan and assign daily work schedules considering location, priority, and availability
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Adjust schedules for emergencies or changes in staff availability
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Liaise with clients, field teams, and management to ensure timely job completion
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Provide clients with accurate job updates and handle queries professionally
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Enter and maintain accurate job and scheduling data in company systems
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Prepare reports on job status and technician performance
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Communicate schedules and updates to field teams and support them with on-site issues
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Manage staff availability including leave and shift changes
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Assist with administrative tasks like filing, invoicing, and procurement
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Maintain up-to-date health and safety documentation
Qualifications & Skills
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Minimum 3 years’ experience in scheduling or operations coordination
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Proficient with Microsoft Office and scheduling/CRM software
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Excellent organisational, communication, and multitasking skills
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Ability to work under pressure and handle multiple priorities
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Detail-oriented with strong problem-solving skills
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Self-motivated and team-oriented
Additional Information
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On-call duties required on a rotational basis (1 week in 4)
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Work is office-based; reliable commute or relocation to London/South East is necessary
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