Company Overview
Founded in 1837, Hermès is a renowned French luxury house celebrated for crafting and selling high-quality, handcrafted objects. As an independent, family-owned company, Hermès employs more than 16,600 people globally and is driven by a spirit of entrepreneurship and a commitment to excellence.
Hermès values individual autonomy and responsible leadership, fostering an environment where creativity and craftsmanship thrive. With a deep respect for people and the environment, Hermès preserves and passes down exceptional artisanal know-how through its strong local presence and ethical sourcing of fine materials.
About the Role
As a Sales Associate at Hermès, you will play an integral part in driving boutique success by achieving individual and team sales goals while delivering an exceptional client experience. You’ll support all aspects of the selling floor, maintain merchandising standards, ensure accuracy at the point of sale, and uphold asset protection protocols—all while embodying the luxury, craftsmanship, and heritage of the Hermès brand.
Key Responsibilities
Sales Objectives
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Consistently meet or exceed monthly and annual individual sales targets
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Collaborate with team members to help the boutique reach its collective goals
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Organize and maintain the selling floor to optimize customer experience
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Ensure proper storage and replenishment of supplies such as packaging materials and stationery
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Assist with inventory prep and execution, adhering to visual merchandising and product tagging guidelines
Point of Sale (POS) Operations
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Accurately process all sales transactions, including CRM data, SKUs, and payment methods
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Support after-sales services and ensure proper documentation of customer purchases
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Communicate discrepancies and partner with management to resolve any POS issues
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Keep the register area clean, organized, and fully operational at all times
Asset Protection
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Follow all asset protection policies including sign-in procedures and bag checks
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Ensure merchandise is properly tagged and secured both on the floor and in stock areas
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Participate in physical inventories and monthly cycle counts as needed
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Monitor and maintain key control and security standards
Client Service
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Provide a warm, attentive, and knowledgeable experience aligned with Hermès service standards
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Greet clients promptly, offer assistance, and ensure seamless transactions including packaging at POS
About You
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Minimum 2 years of experience in retail sales; luxury experience is preferred
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Strong relationship-building and communication skills
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Even-tempered with an ability to manage multiple priorities in a fast-paced environment
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Highly self-motivated and able to work independently while also being a team player
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Excellent organizational skills and keen attention to detail
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Open availability to meet the needs of the business, including weekends and holidays
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Ability to lift up to 25 lbs. unassisted
Compensation
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Hourly Rate: $23.72 – $26.22
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Compensation is based on role, location, and individual experience
Company Overview
Hermès has been creating exquisite, high-quality objects since 1837. As a family-owned, independent French luxury house, Hermès is dedicated to craftsmanship, innovation, and humanist values. With more than 15,000 employees worldwide—including over 6,000 skilled artisans—and 42 workshops across France, Hermès continues to honor its artisan heritage while evolving with creativity and care.
With a global footprint of 310 stores across 49 countries, Hermès is committed to producing timeless pieces and preserving its savoir-faire through generations. Sustainability, responsibility, and respect for people and nature remain at the core of the company’s mission.