About the Role: Guest Service Assistant
We’re looking for an enthusiastic and proactive Guest Service Assistant to join our friendly team at the Holiday Inn Lincoln, part of the Kew Green Hotels group. Whether you’re greeting guests with a smile, handling check-ins and check-outs, or supporting food and beverage service, your mission is simple: deliver an outstanding experience to every guest, every time.
This is a varied, front-facing role, perfect for someone who thrives in a fast-paced hospitality environment and has a genuine passion for customer service. You’ll be a key part of the team, reporting directly to the Guest Service Manager, and working closely with other departments to ensure guest satisfaction is always a top priority.
Key Responsibilities:
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Provide a warm and professional welcome to all guests, ensuring a smooth check-in and check-out experience
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Support hotel operations to meet brand and company standards
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Build rapport with guests, respond to their needs, and tailor your service accordingly
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Recognize and deliver VIP treatment to repeat guests, loyalty members, and important visitors
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Follow standard operating procedures (SOPs) to ensure consistent, high-quality service
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Maintain strong product knowledge of IHG hotels and services across the region
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Actively promote the hotel’s amenities, services, and the IHG brand during guest interactions
Note: This position may also be referred to as Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant in other businesses.
What You’ll Get in Return
At Kew Green Hotels, we believe in rewarding our team for their hard work. In addition to a competitive hourly rate and career development opportunities, you’ll enjoy a wide range of benefits designed to support your personal and professional wellbeing:
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Access to our annual conference event and staff awards
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Opportunities for apprenticeships and structured career growth
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Generous discounts at many major retailers, restaurants, and events
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Staff, family, and friends’ rate discounts across our portfolio of hotels
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50% discount on food and drink while staying at our hotels
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Free and unlimited access to our Leisure Clubs (includes gym, swimming pool, steam rooms)
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24/7 Employee Assistance Line offering support for mental health, legal issues, and financial wellbeing
What You’ll Bring to the Team
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Previous experience in a fast-paced, customer-facing environment (preferred but not essential)
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A strong sense of hospitality and a passion for delivering excellent service
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The ability to read guest needs and anticipate requirements proactively
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Confidence using a range of technology systems, including Microsoft Office
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A team-focused attitude with the flexibility to work across departments if needed
We welcome applicants from all backgrounds and abilities. If you require any reasonable adjustments throughout the recruitment process, please let us know via the application or email recruitment@kewgreenhotels.com.
Next Steps
Once you apply, a member of the hotel team will contact you to arrange a short, informal 15-minute conversation so we can get to know you better. This is your opportunity to tell us more about your experience and ask any questions about the role. If successful, you’ll be invited for a follow-up interview with the Hotel Manager or Guest Service Manager.
About Holiday Inn Lincoln & Kew Green Hotels
Located in the heart of Lincoln, just a short walk from the railway station and overlooking the beautiful Brayford Marina, the 98-bedroom Holiday Inn Lincoln offers an on-site restaurant, bar, Starbucks store, and 120-space car park. It’s a vibrant and welcoming environment where no two days are the same.
Kew Green Hotels is a fast-growing, global hospitality company with properties across top brands such as IHG, Marriott, Hilton, and Wyndham. We’re proud of our values and our commitment to inclusivity, training, and growth.