Financial Center Manager

Position Overview
As the leader of one or more financial centers, you will be responsible for driving overall performance, achieving sales and service excellence, and fostering a culture of success. This role is centered on talent development, sales growth, community involvement, operational efficiency, and strategic leadership. You will play a key role in meeting and exceeding the center’s goals while contributing to Fulton Bank’s broader mission.

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Key Responsibilities

Sales Leadership

• Lead financial center sales performance using Fulton’s sales methodology and Customer Relationship Management (CRM) tools.

• Drive revenue growth by focusing on both new and existing consumer and small business clients.

• Set clear performance expectations and development plans for team members to drive accountability and results.

• Build meaningful client relationships through consistent engagement and personalized service.

• Resolve complex customer issues professionally and efficiently.

Team Leadership & Coaching

• Apply Fulton’s coaching frameworks to support team development and performance improvement.

• Mentor employees through regular feedback, skill-building exercises, and tailored support to help them excel.

• Create a culture of continuous learning and goal achievement.

Business Development & Community Engagement

• Actively participate in local community and networking events to strengthen Fulton’s presence.

• Cultivate relationships with individuals, small businesses, and community organizations to promote banking products and services.

• Serve on community nonprofit boards or committees to represent Fulton as a trusted partner.

Operational Excellence

• Ensure compliance with internal processes, risk management practices, and regulatory requirements.

• Continuously assess operational efficiency to enhance profitability and customer satisfaction.

• Manage escalated customer concerns with professionalism and resolve issues in a timely manner.

Talent Management

• Oversee recruiting, training, and performance management of financial center staff.

• Assign and evaluate work, monitor volume and quality, and provide regular performance feedback.

• Support career development through coaching, goal setting, and regular performance appraisals.

Strategic Leadership

• Align team efforts with Fulton’s corporate initiatives and long-term strategies.

• Lead through change and promote a positive, inclusive culture.

• Collaborate with Commercial Banking and participate in cross-functional initiatives to drive innovation and improvement.

• Represent the financial center in focus groups, task forces, and strategic projects.

Compliance & Accountability

• Maintain thorough knowledge of and compliance with all applicable regulations, policies, and training requirements.

• Proactively identify and escalate compliance risks to appropriate leadership.

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Qualifications

Education

• Bachelor’s Degree in Business or a related field, or equivalent experience (Required)

Experience

• Minimum 5 years in banking, financial services, or a sales-related field (Required)

• Minimum 3 years in a leadership role with experience in sales, operations, or risk management (Required)

Skills & Competencies

• Proven ability to lead, motivate, and drive performance in a sales environment

• Strong knowledge of small business banking products and services

• Effective collaboration and communication skills

• Enthusiasm and determination to achieve and exceed goals

• Bilingual abilities are a plus (Preferred)

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Compensation & Benefits

Base Salary Range:
$61,500 – $102,500 annually, based on role scope, responsibilities, and candidate qualifications.

Incentive Compensation:
Eligible for a short-term performance-based bonus plan tied to individual and company success.

Benefits Package:
Fulton Bank offers a comprehensive suite of benefits as part of our Total Rewards program, including:

• Medical, dental, and vision coverage

• Retirement savings plans

• Life and disability insurance

• Paid time off and holiday benefits

• Employee wellness and development programs

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