Start Your Evenings with a Role That Makes a Difference
Metro Rod/Metro Plumb, part of the Franchise Brands Group, is hiring Evening Customer Service Advisors to support our national out-of-hours operations. This is an excellent opportunity for anyone looking to supplement their income or work flexible hours outside of the traditional 9–5 schedule.
You’ll be the voice of our business, helping customers across high-profile accounts such as Tesco, Wetherspoons, AXA, and Clarion. We are looking for resilient, empathetic, and proactive individuals who can thrive in a fast-paced, service-led environment.
What You’ll Do
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Handle inbound and outbound calls professionally across national, regional, local, and domestic accounts
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Log and update information accurately into CRM systems
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Troubleshoot basic queries and escalate complex cases appropriately
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Collaborate with team members to ensure customer records are accurate and up to date
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Adhere to service-level agreements (SLAs) and client-specific workflows
What You’ll Bring
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Proven experience in phone-based customer service or call centres
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Strong communication skills with a customer-first approach
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Attention to detail and excellent data entry skills
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Ability to remain calm under pressure and solve problems in real time
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Willingness to travel to Macclesfield for initial training
What You’ll Get
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Competitive pay: £12.86 per hour
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Up to 25 days annual leave + bank holidays (pro rata)
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Laptop & company mobile
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Remote and hybrid working options
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Cycle to Work Scheme
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Royal London Pension + Group Life Assurance
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Employee Assistance Programme & Occupational Health
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Free eye tests & glasses subsidy
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Free parking and electric charging points (on-site)
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Access to Sodexo employee discounts platform
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Company events and recognition initiatives
Important Note
All applicants must be within commuting distance to Macclesfield, as the first 6 weeks of training will be conducted in-person at our Support Centre.
Apply Now
Ready to join a dynamic and growing organisation that’s been keeping drains clear and water flowing for over 40 years? Become part of a brand trusted by the UK’s biggest names in property, retail, and facilities management.
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