Why Join Lush?
At Lush, we’re not just selling bath bombs—we’re leading an ethical revolution in beauty. We’re a partly employee-owned, cruelty-free, handmade cosmetics company with a global presence. Diversity matters to us, and we’re building a team that reflects the world around us. We see you, we celebrate you, and we want you.
The Role
As a Supervisor, you’ll be a role model and mentor on the shop floor. You’ll lead by example, elevate the customer experience, empower your team, and support the Store Manager in ensuring smooth daily operations. With your passion for people, products, and ethical business, you’ll help your team shine—every single day.
Key Responsibilities
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Lead and motivate the team to deliver exceptional service
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Coach colleagues to grow confidence and product knowledge
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Offer tailored product recommendations to customers
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Keep the store tidy, well-merchandised, and seasonal
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Help meet and exceed sales targets with creative team incentives
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Support in-store events, outreach, and celebrations
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Take the reins in the Store Manager’s absence
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Prioritise safety and compliance in-store
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Assist in training, onboarding, and development of new hires
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Maintain open and clear communication across teams
Skills & Experience
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Customer Service: A warm, welcoming, and proactive approach
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Leadership: Confident managing expectations and morale
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Communication: Clear, kind, and collaborative with all levels
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Teamwork: Creates unity, celebrates wins, and supports growth
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Organisation: Keeps the shop floor running efficiently and with flair
Employee Benefits
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50% discount on Lush products and spa treatments
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Profit-based bonus scheme
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Complimentary spa treatment
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Paid day off for your birthday
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Cycle to Work Scheme
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Discounted rail and bus passes
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Employee Assistance Programme
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6 months full parental leave (for qualifying employees)
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Financial support for childcare upon return to work
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Tailored gender affirming care
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Flexible working
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Living Wage employer
About Lush
Founded in Poole in 1995, Lush has grown to 928 shops in 52 countries. We champion handmade, eco-friendly, and cruelty-free cosmetics, and fight against over-packaging and unethical practices. We’re proud to be 10% employee-owned, and our people are truly the heart of everything we do.
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