Retail Store Manager

Why Join The Works?

Ranked 10th Best Big Company to Work For in 2024, The Works is more than just books, toys, and art supplies—we’re on a mission to inspire reading, learning, creativity, and play. We’re about making creativity accessible to all, and that starts with you.

Whatever your background, when you join The Works, you’re helping to unlock imagination in communities across the UK. Now’s your chance to step into a leadership role where you can make a real impact, inspire a team, and grow your career in a dynamic retail environment.

 Become a Retail Store Manager

As a Retail Store Manager, you’ll be the captain of your store, leading with energy, creativity, and a passion for exceptional customer experience. You’ll build and develop a team that reflects our values—Crafty, Caring, and Can-Do—while driving commercial success and creating magical customer moments every day.

 Your Mission

• Deliver an exceptional in-store experience through creativity, energy, and inspiration

• Lead by example on the shop floor, supporting and motivating your team

• Recruit and nurture a diverse and talented team that delivers results

• Drive commercial performance, exceed KPIs, and boost sales

• Maintain impeccable visual standards and ensure promotional changes are flawlessly executed

• Work collaboratively with peers and regional teams, sharing best practices

• Own your store’s stock management, cleanliness, pricing, and compliance

• Be a champion of well-being, providing coaching, feedback, and support to help your team grow

 Skills & Behaviours That Set You Apart

• Inspiring Leader: You bring out the best in your team and foster a fun, inclusive work culture

• Retail-Savvy: You understand the importance of customer experience, merchandising, and sales performance

• Stock Management Pro: You handle deliveries, pricing, and store presentation like a seasoned expert

• Energetic Multitasker: You thrive in a fast-paced, hands-on retail environment

• Great Communicator: You build trust and engagement with your team and customers

• Resilient & Resourceful: You stay positive and driven, even on the busiest days

 Our PERKS Really Are ‘The Works’

•  25% Colleague Discount + exclusive Double Discount Days

• Wagestream – Access up to 50% of your earned wages instantly

• MyWorks – Discounts at major retailers, utilities, holidays & more

• Can-Do Academy – Personal development & leadership training

• Healthcare Cash Plan – Support for everyday health needs

• Retail Trust Support – 24/7 well-being and mental health support

• Family-Friendly Policies – 26 weeks maternity & adoption leave, neonatal and fertility support

• Long Service Awards, life assurance, pension, Cycle to Work, and more!

• Employee Share Scheme – Own a piece of The Works

 Our Purpose & Values

Our Purpose:
To inspire reading, learning, creativity and play—making lives more fulfilled.

Our Values:

• We Are Crafty

• We Are Caring

• We Are Can-Do

At The Works, We Listen. We Care. You’ll have the opportunity to share your voice in our yearly colleague engagement survey—because we believe every employee helps shape the journey.

 Diversity, Inclusion & Flexibility

We proudly welcome applicants from all walks of life, including ethnic minorities, people with disabilities, carers, and LGBTQ+ individuals. We support flexible working and are happy to discuss reasonable adjustments for the application or interview process.