Make a Career Out of Chocolate and Leadership
We’re looking for a passionate and people-focused Assistant Store Manager to join the team and help lead one of our UK stores to success. This is your chance to represent a luxury British brand known for innovation, indulgence, and integrity—as we continue to expand across the UK.
What You’ll Do – Show Us How It’s Done
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Support and lead the store team alongside the Store Manager
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Drive store sales, exceed KPIs, and maximise performance through operational and commercial excellence
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Coach, inspire, and develop team members to meet individual and collective goals
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Deliver exceptional guest experiences and high service standards
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Ensure timely execution of promotions, events, and marketing activities
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Foster an inclusive, engaged, and motivated store culture
Who You Are
You bring experience from a seasonally busy retail or luxury environment
Proven ability to lead and develop a high-performing team
Confident with guest interaction and passionate about service
A natural leader with energy and positivity
Experience in café or food & beverage operations is a plus
Enthusiastic about the Hotel Chocolat brand and values
Why Join Hotel Chocolat?
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50% staff discount on our luxury products
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Incentives based on performance
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Flexible working discussions encouraged
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Join a growing, ethical brand with over 100 UK stores and a global reach
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Be part of a team built on passion, patience, and purpose
About Us
Hotel Chocolat is more than a chocolate company—we’re a community of cacao lovers crafting unique experiences, indulgent treats, and innovation-led products like our Velvetiser™. With sustainability, quality, and inclusivity at the core of our values, we’re proud to support ethical farming, fair trade, and team wellbeing.
To read more about our People Pledge and commitment to diversity & inclusion, visit:
hotelchocolat.com/uk/engaged-ethics/our-people.html
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