Trainee IT Support Assistant

A Great First Step into Tech

Do you enjoy solving problems and helping others, especially with technology? Whether you’re a recent graduate or looking to change careers, this is your opportunity to gain real hands-on experience in a supportive team environment.

As a Trainee IT Support Assistant, you’ll be based at our Head Office in Central Milton Keynes, supporting over 1,800 users across MacIntyre.

What You’ll Be Doing

Working alongside our friendly IT team, you’ll get involved in:

• Resolving login and access issues

• Supporting Microsoft 365 tools (Teams, Outlook, Word, Excel, SharePoint)

• Managing user accounts, passwords, and permissions

• Troubleshooting internet, Wi-Fi, and device issues

• Installing and maintaining laptops, printers, routers, etc.

• Assisting with IT setups for new sites and relocations

• Supporting data protection, security protocols, and compliance

• Working cross-functionally with teams like Finance and Health & Safety

What We’re Looking For

You don’t need a technical degree—just the right mindset. We’d love to hear from you if you have:

• A genuine interest in IT and learning new skills

• A degree or experience in a customer service or tech-savvy role (e.g. call centre, retail)

• Familiarity with Microsoft 365 (especially Teams, Word, Excel)

• Good problem-solving and communication skills

• A calm, friendly approach—especially with non-technical users

• Knowledge of basic IT concepts (user accounts, connectivity, security)

• A driving licence (preferred but not essential)

Most importantly, you should share our values: kindness, honesty, respect, and ambition.

Why Join MacIntyre?

At MacIntyre, we support over 1,200 people with learning disabilities across the UK. Founded in 1966, we’re a people-first organisation where you can build a meaningful career.

What You’ll Get

• 6 weeks’ paid annual leave (including public holidays)

• Free parking (from Jan 2023)

• Workplace pension – 3% employer contribution

• Health Cash Plan (optical, dental, physio, chiropody)

• Life assurance & MacIntyre Sick Pay

• Discounts via MacIntyre Perks & Blue Light Card

• Enhanced DBS paid by us

• Ongoing training & development to grow your career

How to Apply

Interested? Click Apply on the MacIntyre website to upload your CV.
Prefer a paper application? Call 01908 357 016 and we’ll send one to you.

 We may close the advert early if we receive strong applications—so don’t delay!

Safer Recruitment & Diversity

MacIntyre is committed to safeguarding and promoting the welfare of vulnerable individuals. We also embrace diversity and inclusion across our workforce. Accessibility tools are available on our website for applicants with additional needs.